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Difference between revisions of "GGUS:NGI ZA FAQ"

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* NGI_ZA was a [[GGUS:FAQ Responsible Units|GGUS Support Unit]]
[[Category:FAQ support units (GGUS)]]
[[Category:FAQ Former support units (GGUS)]]
{{GGUS-FAQ
|Unit= NGI_ZA
|Interface= H
|Updated= last updated 2013-MM-DD
|purpose= NGI_ZA provides support to South African sites registered in the Africa-Arabia Regional Operations Centre. It provides monitoring of these sites and assists with operational issues. It provides site administrator training and limited user support
What is the purpose of the UNIT?
|components= NGI_ZA provides support for gLite components of the EMI and UMD middleware stack.
|assigned by= TPM (or any SU) can assign general requests for support from users using the NGI_ZA resources. There are no special permissions required for this SU
|solved by= Tickets can be solved by the support unit, the sites themselves or can be solved by other Support Units, if the issue has been escalated.
|responsible= Meraka Institute, C.S.I.R.
|documentation= https://ops.sagrid.ac.za/trac - available to SAGrid Site Admins.
|more= Contact SAGrid Coordinator : Bruce Becker - bbecker@csir.co.za
|sortname= NGI_ZA
}}

Revision as of 13:33, 21 June 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_ZA SUPPORT UNIT

Responsible Unit
NGI_ZA
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_ZA Support?

NGI_ZA provides support to South African sites registered in the Africa-Arabia Regional Operations Centre. It provides monitoring of these sites and assists with operational issues. It provides site administrator training and limited user support What is the purpose of the UNIT?

For which components does NGI_ZA provide support?

NGI_ZA provides support for gLite components of the EMI and UMD middleware stack.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_ZA Support?

TPM (or any SU) can assign general requests for support from users using the NGI_ZA resources. There are no special permissions required for this SU

Are tickets typically solved in NGI_ZA Support or reassigned elsewhere?

Tickets can be solved by the support unit, the sites themselves or can be solved by other Support Units, if the issue has been escalated.

Who is responsible for NGI_ZA Support?

Meraka Institute, C.S.I.R.

What documentation is available on NGI_ZA Support?

https://ops.sagrid.ac.za/trac - available to SAGrid Site Admins.

What is the usual "Type of Issue" for the tickets of NGI_ZA?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Contact SAGrid Coordinator : Bruce Becker - bbecker@csir.co.za

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