Difference between revisions of "GGUS:NGI UK FAQ"
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see [[GGUS: | |||
__NOTOC__ | see [[GGUS:ROC UK/Ireland FAQ]] __NOTOC__ {{GGUS-FAQ | ||
{{GGUS-FAQ | |||
|Unit= NGI UK | |Unit= NGI UK | ||
|Interface= H | |Interface= H | ||
|Updated= | |Updated= 2011-07-15 | ||
|purpose= | |purpose= To manage tickets assigned to the NGI_UK. | ||
|components= | |components= The SU will attempt first line support for all components in response to tickets from UK sites and users. | ||
|assigned by= | |assigned by= TPM, ROD, and alarm tickets for UK sites. | ||
|solved by= | |solved by=Tickets are typically reassigned to UK sites or servies. | ||
|responsible= | |responsible= John Kewley john.kewley@stfc.ac.uk | ||
|documentation= | |documentation= Internal documentation only. | ||
|more= | |more=Raise a ticket and assign it to the NGI_UK SU. | ||
|sortname=Ngi uk | |sortname=Ngi uk | ||
}} | }} |
Revision as of 16:41, 15 July 2011
not active yet
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI UK SUPPORT UNIT
- Responsible Unit
- NGI UK
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI UK Support?
To manage tickets assigned to the NGI_UK.
For which components does NGI UK provide support?
The SU will attempt first line support for all components in response to tickets from UK sites and users.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI UK Support?
TPM, ROD, and alarm tickets for UK sites.
Are tickets typically solved in NGI UK Support or reassigned elsewhere?
Tickets are typically reassigned to UK sites or servies.
Who is responsible for NGI UK Support?
John Kewley john.kewley@stfc.ac.uk
What documentation is available on NGI UK Support?
Internal documentation only.
What is the usual "Type of Issue" for the tickets of NGI UK?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Raise a ticket and assign it to the NGI_UK SU.
Search
- Please use this link to search inside the GGUS FAQ