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Difference between revisions of "GGUS:NGI UK FAQ"

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(Initial UK NGI details)
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see [[GGUS:ROC_UK/Ireland_FAQ]]
 
__NOTOC__
see [[GGUS:ROC UK/Ireland FAQ]] __NOTOC__ {{GGUS-FAQ
{{GGUS-FAQ
|Unit= NGI UK
|Unit= NGI UK
|Interface= H
|Interface= H
|Updated= 2007-04-25
|Updated= 2011-07-15
|purpose= What is the purpose of the UNIT?
|purpose= To manage tickets assigned to the NGI_UK.
|components= For which components do you provide support?
|components= The SU will attempt first line support for all components in response to tickets from UK sites and users.
|assigned by=Who will assign tickets to UNIT?
|assigned by= TPM, ROD, and alarm tickets for UK sites.
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|solved by=Tickets are typically reassigned to UK sites or servies.
|responsible=Who is responsible for UNIT?
|responsible= John Kewley john.kewley@stfc.ac.uk
|documentation= What documentation is available on UNIT?
|documentation= Internal documentation only.
|more=What if I have questions which are not dealt with by this FAQ?
|more=Raise a ticket and assign it to the NGI_UK SU.
|sortname=Ngi uk
|sortname=Ngi uk
}}
}}

Revision as of 16:41, 15 July 2011

not active yet

see GGUS:ROC UK/Ireland FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI UK SUPPORT UNIT

Responsible Unit
NGI UK
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI UK Support?

To manage tickets assigned to the NGI_UK.

For which components does NGI UK provide support?

The SU will attempt first line support for all components in response to tickets from UK sites and users.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI UK Support?

TPM, ROD, and alarm tickets for UK sites.

Are tickets typically solved in NGI UK Support or reassigned elsewhere?

Tickets are typically reassigned to UK sites or servies.

Who is responsible for NGI UK Support?

John Kewley john.kewley@stfc.ac.uk

What documentation is available on NGI UK Support?

Internal documentation only.

What is the usual "Type of Issue" for the tickets of NGI UK?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Raise a ticket and assign it to the NGI_UK SU.

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