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Difference between revisions of "GGUS:NGI UA FAQ"
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|purpose= The purpose of the NGI_UA support unit is to deal with all kind of issues related to operations of grid sites and services in the Ukrainian NGI | |purpose= The purpose of the NGI_UA support unit is to deal with all kind of issues related to operations of grid sites and services in the Ukrainian NGI — Ukrainian National Grid. Users' tickets related to site operation in Ukraine should be addressed to the NGI_UA support team. | ||
|assigned by=Ticket can be issued to the NGI_UA support team through the GGUS interface. | |assigned by=Ticket can be issued to the NGI_UA support team through the GGUS interface. | ||
|documentation= No documentation available yet. | |documentation= No documentation available yet. | ||
Revision as of 14:31, 29 February 2012
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_UA SUPPORT UNIT
- Responsible Unit
- NGI_UA
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_UA Support?
The purpose of the NGI_UA support unit is to deal with all kind of issues related to operations of grid sites and services in the Ukrainian NGI — Ukrainian National Grid. Users' tickets related to site operation in Ukraine should be addressed to the NGI_UA support team.
For which components does NGI_UA provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_UA Support?
Ticket can be issued to the NGI_UA support team through the GGUS interface.
Are tickets typically solved in NGI_UA Support or reassigned elsewhere?
unknown
Who is responsible for NGI_UA Support?
unknown
What documentation is available on NGI_UA Support?
No documentation available yet.
What is the usual "Type of Issue" for the tickets of NGI_UA?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_UA team.
Search
- Please use this link to search inside the GGUS FAQ