The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
GGUS:NGI TR FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_TR SUPPORT UNIT
- Responsible Unit
- NGI_TR
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_TR Support?
The aim of NGI_TR Operation Centre is to deal with all kind of issues related to operations of grid sites in Turkey. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Turkey should be addressed to NGI_TR Operation Centre.
For which components does NGI_TR provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_TR Support?
unknown
Are tickets typically solved in NGI_TR Support or reassigned elsewhere?
unknown
Who is responsible for NGI_TR Support?
unknown
What documentation is available on NGI_TR Support?
Since, all TR-Grid sites are managed centrally by NGI_TR Operation Centre, there is no operation documentation in a web page. But there are internal documentations in Turkish language for NGI_TR Operation Centre. The support documentations for national users are available at http://wiki.grid.org.tr/ in Turkish. The documentation for operation of NGI_TR Support unit is being created in wiki page for user support.
What is the usual "Type of Issue" for the tickets of NGI_TR?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_TR team.
Search
- Please use this link to search inside the GGUS FAQ