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GGUS:NGI SI FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_SI SUPPORT UNIT
- Responsible Unit
- NGI_SI
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_SI Support?
The aim of NGI_SI support unit is to deal with all kind of issues related to operations of grid sites in Slovenia. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Slovenia should be addressed to NGI_SI support unit.
For which components does NGI_SI provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_SI Support?
unknown
Are tickets typically solved in NGI_SI Support or reassigned elsewhere?
unknown
Who is responsible for NGI_SI Support?
unknown
What documentation is available on NGI_SI Support?
Technical documentation for sites is available for administrators on Uhttps://www.sling.si/internalU internal pages, public information will be made available on Uhttp://www.sling.siU pages.
What is the usual "Type of Issue" for the tickets of NGI_SI?
Other
Comments
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What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_SI team.
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