GGUS:NGI PL Interface FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and NGI_PL Ticketing System

Reference link

https://helpdesk.plgrid.pl

Technical details

Name of the Tool 
RT
Programming language 
Perl
Redundancy 
No
Help, Documentation, Example code
n.a.

Data transfer from GGUS to NGI_PL ticketing system

For transferring data from the GGUS system to the NGI_PL ticketing system GGUS uses the web services provided by the NGI_PL ticketing system. Available operations are:

  • OpCreate for creating a new ticket in NGI_PL ticketing system,
  • AddAttachment for adding an attachment file to an existing ticket and
  • TicketModify for updating an existing ticket in NGI_PL ticketing system.

Field mapping create from GGUS to NGI_PL

GGUS system NGI_PL ticketing system
Affected Site Affected Site
Affected VO Affected VO
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Date/Time Of Problem
Description Description
Last Login (hidden) Last Login (hidden)
Name Name
Priority Priority
Request-ID Request-ID
Short Description Short Description
Target ID (hidden) Target ID (hidden)
Type Of Problem Type Of Problem

Field mapping modify from GGUS to NGI_PL

GGUS system NGI_PL ticketing system
Affected Site Affected Site
Affected VO Affected VO
Attachment Data Attachment Data
Attachment Name Attachment Name
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login (hidden) Last Login (hidden)
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Request-ID Request-ID
Short Description Short Description
Status Status
Type Of Problem Type Of Problem

Data transfer from NGI_PL ticketing system to GGUS

For transferring data from the NGI_PL ticketing system to GGUS the NGI_PL ticketing system uses the web services provided by GGUS. Available operations are:

  • OpCreate for creating a new ticket in GGUS system,
  • TicketModify for updating an existing ticket,
  • TicketGet for reading values of an existing ticket and
  • AddAttachment for adding attachment files to an existing GGUS ticket.

Field mapping create from NGI_PL to GGUS

GGUS system NGI_PL ticketing system
Affected Site Affected Site
Affected VO Affected VO
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Date/Time Of Problem
Description Description
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login (hidden) Last Login (hidden)
Last Modifier(hidden) Last Modifier(hidden)
Name Name
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Request-ID Request-ID
Short Description Short Description
Status Status
Target ID (hidden) Target ID (hidden)
Type Of Problem Type Of Problem

Field mapping modify from NGI_PL to GGUS

GGUS system NGI_PL ticketing system
Affected Site Affected Site
Affected VO Affected VO
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Date/Time Of Problem
Description Description
Detailed Solution Detailed Solution
Internal Diary Internal Diary
Last Login (hidden) Last Login (hidden)
Last Modifier(hidden) Last Modifier(hidden)
Name Name
Priority Priority
Public Diary Public Diary
Responsible Unit Responsible Unit
Request-ID Request-ID
Short Description Short Description
Status Status
Target ID (hidden) Target ID (hidden)
Type Of Problem Type Of Problem

Attachments

Attachments are synchronized between GGUS and NGI_PL ticketing system using web service operations. The available operation is:

  • AddAttachment

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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