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GGUS:NGI PL Interface FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_PL Ticketing System
Reference link
Technical details
- Name of the Tool
- RT
- Programming language
- Pearl
- Redundancy
- No
- Help, Documentation, Example code
- n.a.
Data transfer from GGUS to NGI_PL ticketing system
For transferring data from the GGUS system to the NGI_PL ticketing system GGUS uses the web services provided by the NGI_PL ticketing system. Available operations are:
- OpCreate for creating a new ticket in NGI_PL ticketing system,
- AddAttachment for adding an attachment file to an existing ticket and
- TicketModify for updating an existing ticket in NGI_PL ticketing system.
Field mapping create from GGUS to NGI_PL
| GGUS system | NGI_PL ticketing system |
|---|---|
| Affected Site | Affected Site |
| Affected VO | Affected VO |
| Attachment Data | Attachment Data |
| Attachment Name | Attachment Name |
| Date/Time Of Problem | Date/Time Of Problem |
| Description | Description |
| Last Login (hidden) | Last Login (hidden) |
| Name | Name |
| Priority | Priority |
| Request-ID | Request-ID |
| Short Description | Short Description |
| Target ID (hidden) | Target ID (hidden) |
| Type Of Problem | Type Of Problem |
Field mapping modify from GGUS to NGI_PL
| GGUS system | NGI_PL ticketing system |
|---|---|
| Affected Site | Affected Site |
| Affected VO | Affected VO |
| Attachment Data | Attachment Data |
| Attachment Name | Attachment Name |
| Detailed Solution | Detailed Solution |
| Internal Diary | Internal Diary |
| Last Login (hidden) | Last Login (hidden) |
| Priority | Priority |
| Public Diary | Public Diary |
| Responsible Unit | Responsible Unit |
| Request-ID | Request-ID |
| Short Description | Short Description |
| Status | Status |
| Type Of Problem | Type Of Problem |
Data transfer from NGI_PL ticketing system to GGUS
For transferring data from the NGI_PL ticketing system to GGUS the NGI_PL ticketing system uses the web services provided by GGUS. Available operations are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket,
- TicketGet for reading values of an existing ticket and
- AddAttachment for adding attachment files to an existing GGUS ticket.
Field mapping create from NGI_PL to GGUS
| GGUS system | NGI_PL ticketing system |
|---|---|
| Affected Site | Affected Site |
| Affected VO | Affected VO |
| Attachment Data | Attachment Data |
| Attachment Name | Attachment Name |
| Date/Time Of Problem | Date/Time Of Problem |
| Description | Description |
| Detailed Solution | Detailed Solution |
| Internal Diary | Internal Diary |
| Last Login (hidden) | Last Login (hidden) |
| Last Modifier(hidden) | Last Modifier(hidden) |
| Name | Name |
| Priority | Priority |
| Public Diary | Public Diary |
| Responsible Unit | Responsible Unit |
| Request-ID | Request-ID |
| Short Description | Short Description |
| Status | Status |
| Target ID (hidden) | Target ID (hidden) |
| Type Of Problem | Type Of Problem |
Field mapping modify from NGI_PL to GGUS
| GGUS system | NGI_PL ticketing system |
|---|---|
| Affected Site | Affected Site |
| Affected VO | Affected VO |
| Attachment Data | Attachment Data |
| Attachment Name | Attachment Name |
| Date/Time Of Problem | Date/Time Of Problem |
| Description | Description |
| Detailed Solution | Detailed Solution |
| Internal Diary | Internal Diary |
| Last Login (hidden) | Last Login (hidden) |
| Last Modifier(hidden) | Last Modifier(hidden) |
| Name | Name |
| Priority | Priority |
| Public Diary | Public Diary |
| Responsible Unit | Responsible Unit |
| Request-ID | Request-ID |
| Short Description | Short Description |
| Status | Status |
| Target ID (hidden) | Target ID (hidden) |
| Type Of Problem | Type Of Problem |
Attachments
Attachments are synchronized between GGUS and NGI_PL ticketing system using web service operations. The available operation is:
- AddAttachment
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ