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Difference between revisions of "GGUS:NGI PL Interface FAQ"
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* AddAttachment for adding attachment files to an existing GGUS ticket. | * AddAttachment for adding attachment files to an existing GGUS ticket. | ||
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! GGUS system {{!!}} | ! GGUS system {{!!}} NGI_PL ticketing system | ||
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{{!}}Affected Site {{!!}} Affected Site | {{!}}Affected Site {{!!}} Affected Site | ||
Revision as of 09:04, 5 October 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_PL Ticketing System
Reference link
Technical details
- Name of the Tool
- RT
- Programming language
- Pearl
- Redundancy
- No
- Help, Documentation, Example code
- n.a.
Data transfer from GGUS to NGI_PL ticketing system
For transferring data from the GGUS system to the NGI_PL ticketing system GGUS uses the web services provided by the NGI_PL ticketing system. Available operations are:
- OpCreate for creating a new ticket in NGI_PL ticketing system,
- AddAttachment for adding an attachment file to an existing ticket and
- TicketModify for updating an existing ticket in NGI_PL ticketing system.
Field mapping create from GGUS to NGI_PL
unknown
Field mapping modify from GGUS to NGI_PL
unknown
Data transfer from NGI_PL ticketing system to GGUS
For transferring data from the NGI_PL ticketing system to GGUS the NGI_PL ticketing system uses the web services provided by GGUS. Available operations are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket,
- TicketGet for reading values of an existing ticket and
- AddAttachment for adding attachment files to an existing GGUS ticket.
Field mapping create from NGI_PL to GGUS
unknown
Field mapping modify from NGI_PL to GGUS
unknown
Attachments
Attachments are synchronized between GGUS and NGI_PL ticketing system using web service operations. The available operation is:
- AddAttachment
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ