Difference between revisions of "GGUS:NGI PL Interface FAQ"
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* AddAttachment for adding an attachment file to an existing ticket and | * AddAttachment for adding an attachment file to an existing ticket and | ||
* TicketModify for updating an existing ticket in NGI_PL ticketing system. | * TicketModify for updating an existing ticket in NGI_PL ticketing system. | ||
|field-mapping create from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_PL ticketing system | |||
{{!}}- | |||
{{!}}Affected Site {{!!}} Affected Site | |||
{{!}}- | |||
{{!}}Affected VO {{!!}} Affected VO | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} Attachment Data | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} Attachment Name | |||
{{!}}- | |||
{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem | |||
{{!}}- | |||
{{!}}Description {{!!}} Description | |||
{{!}}- | |||
{{!}}Last Login (hidden){{!!}} Last Login (hidden) | |||
{{!}}- | |||
{{!}}Name {{!!}} Name | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} Request-ID | |||
{{!}}- | |||
{{!}}Short Description {{!!}} Short Description | |||
{{!}}- | |||
{{!}}Target ID (hidden) {{!!}} Target ID (hidden) | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} Type Of Problem | |||
{{!}}} | |||
|field-mapping modify from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_PL ticketing system | |||
{{!}}- | |||
{{!}}Affected Site {{!!}} Affected Site | |||
{{!}}- | |||
{{!}}Affected VO {{!!}} Affected VO | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} Attachment Data | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} Attachment Name | |||
{{!}}- | |||
{{!}}Detailed Solution {{!!}} Detailed Solution | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Internal Diary | |||
{{!}}- | |||
{{!}}Last Login (hidden){{!!}} Last Login (hidden) | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}Responsible Unit {{!!}} Responsible Unit | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} Request-ID | |||
{{!}}- | |||
{{!}}Short Description {{!!}} Short Description | |||
{{!}}- | |||
{{!}}Status {{!!}} Status | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} Type Of Problem | |||
{{!}}} | |||
|transfer-to-ggus=For transferring data from the NGI_PL ticketing system to GGUS the NGI_PL ticketing system uses the web services provided by GGUS. Available operations are: | |transfer-to-ggus=For transferring data from the NGI_PL ticketing system to GGUS the NGI_PL ticketing system uses the web services provided by GGUS. Available operations are: | ||
* OpCreate for creating a new ticket in GGUS system, | * OpCreate for creating a new ticket in GGUS system, | ||
Line 16: | Line 79: | ||
* TicketGet for reading values of an existing ticket and | * TicketGet for reading values of an existing ticket and | ||
* AddAttachment for adding attachment files to an existing GGUS ticket. | * AddAttachment for adding attachment files to an existing GGUS ticket. | ||
|field-mapping={{{!}}border="1" | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_PL ticketing system | |||
{{!}}- | |||
{{!}}Affected Site {{!!}} Affected Site | |||
{{!}}- | |||
{{!}}Affected VO {{!!}} Affected VO | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} Attachment Data | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} Attachment Name | |||
{{!}}- | |||
{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem | |||
{{!}}- | |||
{{!}}Description {{!!}} Description | |||
{{!}}- | |||
{{!}}Detailed Solution {{!!}} Detailed Solution | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Internal Diary | |||
{{!}}- | |||
{{!}}Last Login (hidden){{!!}} Last Login (hidden) | |||
{{!}}- | |||
{{!}}Last Modifier(hidden){{!!}} Last Modifier(hidden) | |||
{{!}}- | |||
{{!}}Name {{!!}} Name | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}Responsible Unit {{!!}} Responsible Unit | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} Request-ID | |||
{{!}}- | |||
{{!}}Short Description {{!!}} Short Description | |||
{{!}}- | |||
{{!}}Status {{!!}} Status | |||
{{!}}- | |||
{{!}}Target ID (hidden) {{!!}} Target ID (hidden) | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} Type Of Problem | |||
{{!}}} | |||
|field-mapping modify from Unit to GGUS={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_PL ticketing system | ! GGUS system {{!!}} NGI_PL ticketing system | ||
{{!}}- | {{!}}- | ||
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{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
|attachments=Attachments are synchronized between GGUS and NGI_PL ticketing system using web service operations. The available operation is: | |attachments=Attachments are synchronized between GGUS and NGI_PL ticketing system using web service operations. The available operation is: | ||
* AddAttachment | * AddAttachment |
Revision as of 16:47, 21 January 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_PL Ticketing System
Reference link
Technical details
- Name of the Tool
- RT
- Programming language
- Pearl
- Redundancy
- No
- Help, Documentation, Example code
- n.a.
Data transfer from GGUS to NGI_PL ticketing system
For transferring data from the GGUS system to the NGI_PL ticketing system GGUS uses the web services provided by the NGI_PL ticketing system. Available operations are:
- OpCreate for creating a new ticket in NGI_PL ticketing system,
- AddAttachment for adding an attachment file to an existing ticket and
- TicketModify for updating an existing ticket in NGI_PL ticketing system.
Field mapping create from GGUS to NGI_PL
GGUS system | NGI_PL ticketing system |
---|---|
Affected Site | Affected Site |
Affected VO | Affected VO |
Attachment Data | Attachment Data |
Attachment Name | Attachment Name |
Date/Time Of Problem | Date/Time Of Problem |
Description | Description |
Last Login (hidden) | Last Login (hidden) |
Name | Name |
Priority | Priority |
Request-ID | Request-ID |
Short Description | Short Description |
Target ID (hidden) | Target ID (hidden) |
Type Of Problem | Type Of Problem |
Field mapping modify from GGUS to NGI_PL
GGUS system | NGI_PL ticketing system |
---|---|
Affected Site | Affected Site |
Affected VO | Affected VO |
Attachment Data | Attachment Data |
Attachment Name | Attachment Name |
Detailed Solution | Detailed Solution |
Internal Diary | Internal Diary |
Last Login (hidden) | Last Login (hidden) |
Priority | Priority |
Public Diary | Public Diary |
Responsible Unit | Responsible Unit |
Request-ID | Request-ID |
Short Description | Short Description |
Status | Status |
Type Of Problem | Type Of Problem |
Data transfer from NGI_PL ticketing system to GGUS
For transferring data from the NGI_PL ticketing system to GGUS the NGI_PL ticketing system uses the web services provided by GGUS. Available operations are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket,
- TicketGet for reading values of an existing ticket and
- AddAttachment for adding attachment files to an existing GGUS ticket.
Field mapping create from NGI_PL to GGUS
GGUS system | NGI_PL ticketing system |
---|---|
Affected Site | Affected Site |
Affected VO | Affected VO |
Attachment Data | Attachment Data |
Attachment Name | Attachment Name |
Date/Time Of Problem | Date/Time Of Problem |
Description | Description |
Detailed Solution | Detailed Solution |
Internal Diary | Internal Diary |
Last Login (hidden) | Last Login (hidden) |
Last Modifier(hidden) | Last Modifier(hidden) |
Name | Name |
Priority | Priority |
Public Diary | Public Diary |
Responsible Unit | Responsible Unit |
Request-ID | Request-ID |
Short Description | Short Description |
Status | Status |
Target ID (hidden) | Target ID (hidden) |
Type Of Problem | Type Of Problem |
Field mapping modify from NGI_PL to GGUS
GGUS system | NGI_PL ticketing system |
---|---|
Affected Site | Affected Site |
Affected VO | Affected VO |
Attachment Data | Attachment Data |
Attachment Name | Attachment Name |
Date/Time Of Problem | Date/Time Of Problem |
Description | Description |
Detailed Solution | Detailed Solution |
Internal Diary | Internal Diary |
Last Login (hidden) | Last Login (hidden) |
Last Modifier(hidden) | Last Modifier(hidden) |
Name | Name |
Priority | Priority |
Public Diary | Public Diary |
Responsible Unit | Responsible Unit |
Request-ID | Request-ID |
Short Description | Short Description |
Status | Status |
Target ID (hidden) | Target ID (hidden) |
Type Of Problem | Type Of Problem |
Attachments
Attachments are synchronized between GGUS and NGI_PL ticketing system using web service operations. The available operation is:
- AddAttachment
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ