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Difference between revisions of "GGUS:NGI PL Interface FAQ"

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(Created page with '{{GGUS-Interfaces |Unit=NGI_PL |Updated=2011-10-05 |link=https://helpdesk.plgrid.pl |tech-name-of-tool=RT |tech-prog-lang=Pearl |tech-redundancy=No |tech-docu-link=n.a. |transfer…')
 
 
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DECOMMISSIONED
<!--
{{GGUS-Interfaces
{{GGUS-Interfaces
|Unit=NGI_PL
|Unit=NGI_PL
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|link=https://helpdesk.plgrid.pl
|link=https://helpdesk.plgrid.pl
|tech-name-of-tool=RT
|tech-name-of-tool=RT
|tech-prog-lang=Pearl
|tech-prog-lang=Perl
|tech-redundancy=No
|tech-redundancy=No
|tech-docu-link=n.a.
|tech-docu-link=n.a.
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* AddAttachment for adding an attachment file to an existing ticket and
* AddAttachment for adding an attachment file to an existing ticket and
* TicketModify for updating an existing ticket in NGI_PL ticketing system.
* TicketModify for updating an existing ticket in NGI_PL ticketing system.
|field-mapping create from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} NGI_PL ticketing system
{{!}}-
{{!}}Affected Site {{!!}} Affected Site
{{!}}-
{{!}}Affected VO {{!!}} Affected VO
{{!}}-
{{!}}Attachment Data {{!!}} Attachment Data
{{!}}-
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}Date/Time Of Problem {{!!}}  Date/Time Of Problem
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}-
{{!}}Name      {{!!}} Name
{{!}}-
{{!}}Priority         {{!!}} Priority
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{{!}}Request-ID {{!!}} Request-ID
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{{!}}Short Description  {{!!}} Short Description
{{!}}-
{{!}}Target ID (hidden) {{!!}} Target ID (hidden)
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
|field-mapping modify from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} NGI_PL ticketing system
{{!}}-
{{!}}Affected Site {{!!}} Affected Site
{{!}}-
{{!}}Affected VO {{!!}} Affected VO
{{!}}-
{{!}}Attachment Data {{!!}} Attachment Data
{{!}}-
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}Detailed Solution {{!!}} Detailed Solution
{{!}}-
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}-
{{!}}Priority         {{!!}} Priority
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{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
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{{!}}Request-ID {{!!}} Request-ID
{{!}}-
{{!}}Short Description  {{!!}} Short Description
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
|transfer-to-ggus=For transferring data from the NGI_PL ticketing system to GGUS the NGI_PL ticketing system uses the web services provided by GGUS. Available operations are:
|transfer-to-ggus=For transferring data from the NGI_PL ticketing system to GGUS the NGI_PL ticketing system uses the web services provided by GGUS. Available operations are:
* OpCreate for creating a new ticket in GGUS system,
* OpCreate for creating a new ticket in GGUS system,
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* TicketGet for reading values of an existing ticket and
* TicketGet for reading values of an existing ticket and
* AddAttachment for adding attachment files to an existing GGUS ticket.
* AddAttachment for adding attachment files to an existing GGUS ticket.
|field-mapping={{{!}}border="1"
|field-mapping create from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} NGI_DE ticketing system
!      GGUS system {{!!}} NGI_PL ticketing system
{{!}}-
{{!}}Affected Site {{!!}} Affected Site
{{!}}-
{{!}}Affected VO {{!!}} Affected VO
{{!}}-
{{!}}Attachment Data {{!!}} Attachment Data
{{!}}-
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}Date/Time Of Problem {{!!}}  Date/Time Of Problem
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Detailed Solution {{!!}} Detailed Solution
{{!}}-
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}-
{{!}}Last Modifier(hidden){{!!}} Last Modifier(hidden)
{{!}}-
{{!}}Name      {{!!}} Name
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}Request-ID {{!!}} Request-ID
{{!}}-
{{!}}Short Description  {{!!}} Short Description
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Target ID (hidden) {{!!}} Target ID (hidden)
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
 
|field-mapping modify from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} NGI_PL ticketing system
{{!}}-
{{!}}-
{{!}}Affected Site {{!!}} Affected Site
{{!}}Affected Site {{!!}} Affected Site
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{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}}
{{!}}}
|attachments=Attachments are synchronized between GGUS and NGI_PL ticketing system using web service operations. The available operation is:
|attachments=Attachments are synchronized between GGUS and NGI_PL ticketing system using web service operations. The available operation is:
* AddAttachment
* AddAttachment
|Comments=n.a.
|Comments=n.a.
}}
}}
-->
<!-- not used |more= -->
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Latest revision as of 13:37, 28 March 2019

DECOMMISSIONED

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