GGUS:NGI NL FAQ

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FAQ FOR NGI_NL SUPPORT UNIT

Responsible Unit
NGI_NL
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_NL Support?

NGI_NL support deals with operations related to the grid sites in the Netherlands and (initially) Belgium. The operational tickets raised with the use of tools like Operations Dashboard, as well as users' tickets related to grid issues within the Netherlands and Belgium, should be addressed to the NGI_NL support unit.

For which components does NGI_NL provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_NL Support?

unknown

Are tickets typically solved in NGI_NL Support or reassigned elsewhere?

unknown

Who is responsible for NGI_NL Support?

unknown

What documentation is available on NGI_NL Support?

User documentation is available at the user support wiki. An internal operations wiki is also available for all SARA employees involved in grid activities.

What is the usual "Type of Issue" for the tickets of NGI_NL?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_NL team.

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