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Difference between revisions of "GGUS:NGI NL FAQ"

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(https://gus.fzk.de/pages/ggus-docs/PDF/6200_FAQ_for_NGI_NL.pdf)
 
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|Unit= NGI_NL
|Unit= NGI_NL
|Interface= H
|Interface= H
|Updated= 2010-05-18
|Updated= 2011-03-31
|purpose= NGI_NL support deals with operations related to the grid sites in the Netherlands and (initially) Belgium. The operational tickets raised with the use of tools like Operations Dashboard, as well as users' tickets related to grid issues within the Netherlands and Belgium, should be addressed to the NGI_NL support unit.
|purpose= NGI_NL support deals with operations related to the grid sites in the Netherlands and (initially) Belgium. The operational tickets raised with the use of tools like Operations Dashboard, as well as users' tickets related to grid issues within the Netherlands and Belgium, should be addressed to the NGI_NL support unit.
|documentation= User documentation is available at Uhttps://grid.sara.nl/wiki/index.php/Main_PageU. An internal operations wiki is also available for all SARA employees involved in grid activities.
|components= All grid services deployed in NGI_NL.
|assigned by= Tickets can be assigned to NGI_NL directly or by TPM.
|solved by= Tickets are typically reassigned to a site and solved by their support team.
|responsible= [http://www.sara.nl SARA] is responsible for NGI_NL support.
|documentation= User documentation is available at the [https://grid.sara.nl/wiki/ user support wiki]. An internal operations wiki is also available for all SARA employees involved in grid activities.
|sortname=Ngi NL
|sortname=Ngi NL
}}
}}
<!-- put the following lines above the }}
|components=For which components do you provide support?
|responsible=The person responsible for NGI support is
|assigned by=Who will assign tickets to UNIT?
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
-->

Latest revision as of 07:42, 31 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_NL SUPPORT UNIT

Responsible Unit
NGI_NL
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_NL Support?

NGI_NL support deals with operations related to the grid sites in the Netherlands and (initially) Belgium. The operational tickets raised with the use of tools like Operations Dashboard, as well as users' tickets related to grid issues within the Netherlands and Belgium, should be addressed to the NGI_NL support unit.

For which components does NGI_NL provide support?

All grid services deployed in NGI_NL.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_NL Support?

Tickets can be assigned to NGI_NL directly or by TPM.

Are tickets typically solved in NGI_NL Support or reassigned elsewhere?

Tickets are typically reassigned to a site and solved by their support team.

Who is responsible for NGI_NL Support?

SARA is responsible for NGI_NL support.

What documentation is available on NGI_NL Support?

User documentation is available at the user support wiki. An internal operations wiki is also available for all SARA employees involved in grid activities.

What is the usual "Type of Issue" for the tickets of NGI_NL?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_NL team.

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