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Difference between revisions of "GGUS:NGI ME FAQ"
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Revision as of 11:30, 4 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_ME SUPPORT UNIT
- Responsible Unit
- NGI_ME
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_ME Support?
NGI_ME support team purpose is to deal with all kind of issues related to operations of grid sites in Montenegro. User’s tickets related to site operations in Montenegro should be addressed to the NGI_ME support team.
For which components does NGI_ME provide support?
NGI_ME provides support all components that are used as a part of Montenegrin NGI.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_ME Support?
Tickets can be submitted to NGI_ME support unit through the GGUS ticketing system.
Are tickets typically solved in NGI_ME Support or reassigned elsewhere?
Most of tickets are solved by NGI_ME operation managers.
Who is responsible for NGI_ME Support?
NGI_ME operations managers are responsible for providing the support.
What documentation is available on NGI_ME Support?
All documentation available on the official site of the NGI_ME at: http://www.mren.ac.me/grid/ .
What is the usual "Type of Issue" for the tickets of NGI_ME?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_ME team.
Search
- Please use this link to search inside the GGUS FAQ