Difference between revisions of "GGUS:NGI MARGI FAQ"

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(https://gus.fzk.de/pages/ggus-docs/PDF/5040_FAQ_for_NGI_MARGI.pdf)
 
(https://gus.fzk.de/ws/ticket_info.php?ticket=69005)
 
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|Unit= NGI_MARGI  
 
|Unit= NGI_MARGI  
 
|Interface= H
 
|Interface= H
|Updated= 2010-12-01
+
|Updated= 2011-04-05
 
|purpose= The aim of NGI_MARGI support unit is to deal with all kind of issues related to operations of grid sites in Macedonia. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Macedonia should be addressed to NGI_MARGI support unit.
 
|purpose= The aim of NGI_MARGI support unit is to deal with all kind of issues related to operations of grid sites in Macedonia. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Macedonia should be addressed to NGI_MARGI support unit.
 
|documentation= All information is available at http://www.margi.ukim.mk/
 
|documentation= All information is available at http://www.margi.ukim.mk/
 
|sortname=Ngi MARGI  
 
|sortname=Ngi MARGI  
 +
|components=We provide support to users and site administrators for all components and services deployed in NGI_MARGI.
 +
|responsible=NGI_MARGI operations managers are responsible for providing the appropriate support.
 +
|assigned by=Ticket can reach NGI_MARGI support unit through the GGUS ticketing system.
 +
|solved by=Tickets are solved by NGI_MARGI operation managers.
 
}}
 
}}
<!-- put the following lines above the }}
 
|components=For which components do you provide support?
 
|responsible=The person responsible for NGI support is
 
|assigned by=Who will assign tickets to UNIT?
 
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
 
-->
 

Latest revision as of 07:13, 5 April 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_MARGI SUPPORT UNIT

Responsible Unit
NGI_MARGI
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_MARGI Support?

The aim of NGI_MARGI support unit is to deal with all kind of issues related to operations of grid sites in Macedonia. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Macedonia should be addressed to NGI_MARGI support unit.

For which components does NGI_MARGI provide support?

We provide support to users and site administrators for all components and services deployed in NGI_MARGI.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_MARGI Support?

Ticket can reach NGI_MARGI support unit through the GGUS ticketing system.

Are tickets typically solved in NGI_MARGI Support or reassigned elsewhere?

Tickets are solved by NGI_MARGI operation managers.

Who is responsible for NGI_MARGI Support?

NGI_MARGI operations managers are responsible for providing the appropriate support.

What documentation is available on NGI_MARGI Support?

All information is available at http://www.margi.ukim.mk/

What is the usual "Type of Issue" for the tickets of NGI_MARGI?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_MARGI team.

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