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GGUS:NGI IT Interface FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_IT Ticketing System
Reference link
https://ticketing.cnaf.infn.it/checklist-new/modules/xhelp/
Technical details
- Name of the Tool
- xoops/xhelp
- Programming language
- PHP
- Redundancy
- No
- Help, Documentation, Example code
- n.a.
Data transfer from GGUS to NGI_IT ticketing system
Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services. The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.
Field mapping create from GGUS to NGI_IT
| GGUS system | NGI_IT ticketing system |
|---|---|
| Notified Site | Affected Site |
| Attachment Data | Attachment Data |
| Attachment Name | Attachment Name |
| Date/Time Of Problem | Added by XOOPS |
| Description | Description |
| Public Diary | Diary Of Steps |
| Internal Diary | Response |
| Last Login (hidden) | Last Login (hidden) |
| Last Modifier (hidden) | Last Modifier (hidden) |
| Loginname (hidden) | Login |
| Origin SG (hidden) | Origin SG |
| Priority | Priority |
| Responsible Unit | Responsible Unit |
| Request-ID | Origin ID |
| Short Description | Short Description |
| Status | Status |
| Target ID (hidden) | XOOPS ID |
| Type Of Problem | Type Of Problem |
| VO Specific | VO Specific |
| Login | Loginname |
| Submitter | Name |
| Share With | Involve Others |
| Related Issue | Related Issue |
| Affected VO | Affected VO |
| MoU Area | MoU Area |
Field mapping modify from GGUS to NGI_IT
| GGUS system | NGI_IT ticketing system |
|---|---|
| Notified Site | Affected Site |
| Attachment Data | Attachment Data |
| Attachment Name | Attachment Name |
| Detailed Solution | Response |
| Internal Diary | Response |
| Last Login (hidden) | Last Login (hidden) |
| Last Modifier (hidden) | Last Modifier (hidden) |
| Origin SG (hidden) | Origin SG |
| Priority | Priority |
| Public Diary | Response |
| Responsible Unit | Responsible Unit |
| Request-ID | Origin ID |
| Subject | Short Description |
| Status | Status |
| Target ID (hidden) | XOOPS ID |
| Type Of Problem | Type Of Problem |
| VO Specific | VO Specific |
| Share With | Involve Others |
| Related Issue | Related Issue |
| Affected VO | Affected VO |
| MoU Area | MoU Area |
Data transfer from NGI_IT ticketing system to GGUS
Data transfer from the Italian ticketing system to GGUS is done using SOAP web services. Available operations are of GGUS system are:
- OpCreate and
- TicketModify.
Field mapping create from NGI_IT to GGUS
unknown
Field mapping modify from NGI_IT to GGUS
unknown
Attachments
Attachments are handled in a separate web service. The available operation is:
- AddAttachment
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ