GGUS:NGI IT Interface FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and NGI_IT Ticketing System

Reference link

https://ticketing.cnaf.infn.it/checklist-new/modules/xhelp/

Technical details

Name of the Tool 
xoops/xhelp
Programming language 
PHP
Redundancy 
No
Help, Documentation, Example code
n.a.

Data transfer from GGUS to NGI_IT ticketing system

Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services. The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.

Field mapping create from GGUS to NGI_IT

GGUS system NGI_IT ticketing system
Notified Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Added by XOOPS
Description Description
Public Diary Diary Of Steps
E-mail E-mail
Internal Diary Response
Last Login (hidden) Last Login (hidden)
Last Modifier (hidden) Last Modifier (hidden)
Loginname (hidden) Login
Origin SG (hidden) Origin SG
Priority Priority
Responsible Unit Responsible Unit
Request-ID Origin ID
Short Description Short Description
Status Status
Target ID (hidden) XOOPS ID
Type Of Problem Type Of Problem
VO Specific VO Specific
Login Loginname
Submitter Name
Share With Involve Others
Related Issue Related Issue
Affected VO Affected VO
MoU Area MoU Area

Field mapping modify from GGUS to NGI_IT

GGUS system NGI_IT ticketing system
Notified Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Detailed Solution Response
Internal Diary Response
Last Login (hidden) Last Login (hidden)
Last Modifier (hidden) Last Modifier (hidden)
Origin SG (hidden) Origin SG
Priority Priority
Public Diary Response
Responsible Unit Responsible Unit
Request-ID Origin ID
Subject Short Description
Status Status
Target ID (hidden) XOOPS ID
Type Of Problem Type Of Problem
VO Specific VO Specific
Share With Involve Others
Related Issue Related Issue
Affected VO Affected VO
MoU Area MoU Area

Data transfer from NGI_IT ticketing system to GGUS

Data transfer from the Italian ticketing system to GGUS is done using SOAP web services. Available operations are of GGUS system are:

  • OpCreate and
  • TicketModify.

Field mapping create from NGI_IT to GGUS

GGUS system NGI_IT ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Added by XOOPS
Description Description
Detailed Solution Response
E-mail E-mail
Internal Diary Response
Last Login (hidden) Last Login (hidden)
Loginname (hidden) Login
Origin SG (hidden) Origin SG
Priority Priority
Public Diary Response
Responsible Unit Responsible Unit
Request-ID Origin ID
Short Description Short Description
Status Status
Target ID (hidden) XOOPS ID
Type Of Problem Type Of Problem
VO Specific VO Specific

Field mapping modify from NGI_IT to GGUS

GGUS system NGI_IT ticketing system
Affected Site Affected Site
Attachment Data Attachment Data
Attachment Name Attachment Name
Date/Time Of Problem Added by XOOPS
Description Description
Detailed Solution Response
E-mail E-mail
Internal Diary Response
Last Login (hidden) Last Login (hidden)
Loginname (hidden) Login
Origin SG (hidden) Origin SG
Priority Priority
Public Diary Response
Responsible Unit Responsible Unit
Request-ID Origin ID
Short Description Short Description
Status Status
Target ID (hidden) XOOPS ID
Type Of Problem Type Of Problem
VO Specific VO Specific

Attachments

Attachments are handled in a separate web service. The available operation is:

  • AddAttachment

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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