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Difference between revisions of "GGUS:NGI IT Interface FAQ"

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|transfer-from-ggus=Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services.
|transfer-from-ggus=Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services.
The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.
The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.
|transfer-to-ggus=Data transfer from the Italian ticketing system to GGUS is done using SOAP web services..  
|transfer-to-ggus=Data transfer from the Italian ticketing system to GGUS is done using SOAP web services.  
Available operations are of GGUS system are:
Available operations are of GGUS system are:
* OpCreate and
* OpCreate and

Revision as of 13:49, 11 October 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and NGI_IT Ticketing System

Reference link

https://ticketing.cnaf.infn.it/checklist-new/modules/xhelp/

Technical details

Name of the Tool
xoops/xhelp
Programming language
PHP
Redundancy
No
Help, Documentation, Example code
n.a.

Data transfer from GGUS to NGI_IT ticketing system

Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services. The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.

Field mapping create from GGUS to NGI_IT

unknown

Field mapping modify from GGUS to NGI_IT

unknown

Data transfer from NGI_IT ticketing system to GGUS

Data transfer from the Italian ticketing system to GGUS is done using SOAP web services. Available operations are of GGUS system are:

  • OpCreate and
  • TicketModify.

Field mapping create from NGI_IT to GGUS

unknown

Field mapping modify from NGI_IT to GGUS

unknown

Attachments

Attachments are handled in a separate web service. The available operation is:

  • AddAttachment

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

Search