Difference between revisions of "GGUS:NGI IT Interface FAQ"
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* TicketModify. | * TicketModify. | ||
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! GGUS system {{!!}} | ! GGUS system {{!!}} NGI_IT ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}}Affected Site {{!!}} Affected Site | {{!}}Affected Site {{!!}} Affected Site |
Revision as of 09:04, 5 October 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_IT Ticketing System
Reference link
https://ticketing.cnaf.infn.it/checklist-new/modules/xhelp/
Technical details
- Name of the Tool
- xoops/xhelp
- Programming language
- PHP
- Redundancy
- No
- Help, Documentation, Example code
- n.a.
Data transfer from GGUS to NGI_IT ticketing system
Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services. The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.
Field mapping create from GGUS to NGI_IT
unknown
Field mapping modify from GGUS to NGI_IT
unknown
Data transfer from NGI_IT ticketing system to GGUS
Data transfer from the Italian ticketing system to GGUS is done using SOAP web services.. Available operations are of GGUS system are:
- OpCreate and
- TicketModify.
Field mapping create from NGI_IT to GGUS
unknown
Field mapping modify from NGI_IT to GGUS
unknown
Attachments
Attachments are handled in a separate web service. The available operation is:
- AddAttachment
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ