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Difference between revisions of "GGUS:NGI IT Interface FAQ"

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Interface decommissioned.
{{Template:Deprecated}}
<!--
<!--
{{GGUS-Interfaces
{{GGUS-Interfaces
|Unit=NGI_IT
|Unit=NGI_IT
|Updated=2011-10-04
|link=https://xgus.ggus.eu/ngi_it/
|link=https://ticketing.cnaf.infn.it/checklist-new/modules/xhelp/
|tech-name-of-tool=BMC Remedy
|tech-name-of-tool=xoops/xhelp
|tech-prog-lang=n.a.
|tech-prog-lang=PHP
|tech-redundancy=Yes
|tech-redundancy=No
|tech-docu-link=https://xgus.ggus.eu/ngi_it/
|tech-docu-link=n.a.
|transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|transfer-from-ggus=Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services.
The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.
|field-mapping create from GGUS to Unit={{{!}}border="1"
|field-mapping create from GGUS to Unit={{{!}}border="1"
!      GGUS system {{!!}} NGI_IT ticketing system
!      GGUS system {{!!}} NGI_IT ticketing system
{{!}}-
{{!}}-
{{!}}Notified Site {{!!}} Affected Site
{{!}}Affected Site {{!!}} Affected Site
{{!}}-
{{!}}-
{{!}}Attachment Data {{!!}} Attachment Data
{{!}}Attachment Data {{!!}} Attachment Data
Line 20: Line 18:
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Added by XOOPS
{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem
{{!}}-
{{!}}-
{{!}}Description {{!!}} Description
{{!}}Description {{!!}} Description
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Diary Of Steps
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}-
{{!}}E-mail    {{!!}} E-mail
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}-
{{!}}Internal Diary {{!!}} Response
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}Last Modifier (hidden){{!!}} Last Modifier (hidden)
{{!}}-
{{!}}Loginname (hidden) {{!!}} Login
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG
{{!}}-
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
{{!}}Request-ID {{!!}} Request-ID
{{!}}-
{{!}}-
{{!}}Short Description  {{!!}} Short Description
{{!}}Short Description  {{!!}} Short Description
{{!}}-
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Target ID (hidden) {{!!}} XOOPS ID
{{!}}-
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
{{!}}VO Specific {{!!}} VO Specific
{{!}}-
{{!}}Login      {{!!}} Loginname
{{!}}-
{{!}}Submitter  {{!!}} Name
{{!}}-
{{!}}Share With  {{!!}} Involve Others
{{!}}-
{{!}}Related Issue  {{!!}} Related Issue
{{!}}-
{{!}}Affected VO  {{!!}} Affected VO
{{!}}-
{{!}}MoU Area  {{!!}} MoU Area
{{!}}}
{{!}}}


Line 70: Line 46:
!      GGUS system {{!!}} NGI_IT ticketing system
!      GGUS system {{!!}} NGI_IT ticketing system
{{!}}-
{{!}}-
{{!}}Notified Site {{!!}} Affected Site
{{!}}Affected Site {{!!}} Affected Site
{{!}}-
{{!}}-
{{!}}Attachment Data {{!!}} Attachment Data
{{!}}Attachment Data {{!!}} Attachment Data
Line 76: Line 52:
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}-
{{!}}Detailed Solution {{!!}} Response
{{!}}Detailed Solution {{!!}} Detailed Solution
{{!}}-
{{!}}-
{{!}}Internal Diary {{!!}} Response
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}-
{{!}}Last Modifier (hidden){{!!}} Last Modifier (hidden)
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG
{{!}}-
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Response
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
{{!}}Subject            {{!!}} Short Description
{{!}}-
{{!}}Subject            {{!!}} Short Description
{{!}}-
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Target ID (hidden) {{!!}} XOOPS ID
{{!}}-
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
{{!}}VO Specific {{!!}} VO Specific
{{!}}-
{{!}}Share With  {{!!}} Involve Others
{{!}}-
{{!}}Related Issue  {{!!}} Related Issue
{{!}}-
{{!}}Affected VO  {{!!}} Affected VO
{{!}}-
{{!}}MoU Area  {{!!}} MoU Area
{{!}}}
{{!}}}
 
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|transfer-to-ggus=Data transfer from the Italian ticketing system to GGUS is done using SOAP web services.
Available operations are of GGUS system are:
* OpCreate and
* TicketModify.
|field-mapping create from Unit to GGUS={{{!}}border="1"
|field-mapping create from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} NGI_IT ticketing system
!      GGUS system {{!!}} NGI_IT ticketing system
Line 126: Line 82:
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}-
{{!}}Date/Time Of Problem {{!!}}  Added by XOOPS
{{!}}Date/Time Of Problem {{!!}}  Date/Time Of Problem
{{!}}-
{{!}}Diary Of Steps {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Description {{!!}} Description
{{!}}Description {{!!}} Description
{{!}}-
{{!}}-
{{!}}Detailed Solution {{!!}} Response
{{!}}Detailed Solution {{!!}} Detailed Solution
{{!}}-
{{!}}E-mail    {{!!}} E-mail
{{!}}-
{{!}}Internal Diary {{!!}} Response
{{!}}-
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}-
{{!}}Loginname (hidden) {{!!}} Login
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Response
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
{{!}}Request-ID {{!!}} Request-ID
{{!}}-
{{!}}Short Description  {{!!}} Short Description
{{!}}-
{{!}}-
{{!}}Short Description  {{!!}} Short Description
{{!}}Short Solution    {{!!}} Short Solution
{{!}}-
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Target ID (hidden) {{!!}} XOOPS ID
{{!}}-
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
{{!}}VO Specific {{!!}} VO Specific
{{!}}}
{{!}}}


Line 170: Line 122:
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}Attachment Name {{!!}} Attachment Name
{{!}}-
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Added by XOOPS
{{!}}Diary Of Steps {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Description {{!!}} Description
{{!}}Detailed Solution {{!!}} Detailed Solution
{{!}}-
{{!}}-
{{!}}Detailed Solution {{!!}} Response
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}-
{{!}}-
{{!}}E-mail    {{!!}} E-mail
{{!}}Last Login         {{!!}} Last Login
{{!}}-
{{!}}-
{{!}}Internal Diary {{!!}} Response
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}-
{{!}}Loginname (hidden) {{!!}} Login
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG
{{!}}-
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Response
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
{{!}}Subject            {{!!}} Short Description
{{!}}-
{{!}}Short Description  {{!!}} Short Description
{{!}}-
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}Status         {{!!}} Status
{{!}}-
{{!}}Target ID (hidden) {{!!}} XOOPS ID
{{!}}-
{{!}}-
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
{{!}}VO Specific {{!!}} VO Specific
{{!}}}
{{!}}}


|attachments=Attachments are handled in a separate web service. The available operation is:
|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
* AddAttachment
|Comments=n.a.
|Comments=n.a.
}}
}}
-->
-->
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 12:17, 17 December 2019

Alert.png This article is Deprecated and should no longer be used, but is still available for reasons of reference.



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