Difference between revisions of "GGUS:NGI IT Interface FAQ"

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Interface decommissioned.
+
{{Template:Deprecated}}
 
<!--
 
<!--
 
{{GGUS-Interfaces
 
{{GGUS-Interfaces
 
|Unit=NGI_IT
 
|Unit=NGI_IT
|Updated=2011-10-04
+
|link=https://xgus.ggus.eu/ngi_it/
|link=https://ticketing.cnaf.infn.it/checklist-new/modules/xhelp/
+
|tech-name-of-tool=BMC Remedy
|tech-name-of-tool=xoops/xhelp
+
|tech-prog-lang=n.a.
|tech-prog-lang=PHP
+
|tech-redundancy=Yes
|tech-redundancy=No
+
|tech-docu-link=https://xgus.ggus.eu/ngi_it/
|tech-docu-link=n.a.
+
|transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|transfer-from-ggus=Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services.
 
The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.
 
 
|field-mapping create from GGUS to Unit={{{!}}border="1"
 
|field-mapping create from GGUS to Unit={{{!}}border="1"
 
!      GGUS system {{!!}} NGI_IT ticketing system
 
!      GGUS system {{!!}} NGI_IT ticketing system
 
{{!}}-
 
{{!}}-
{{!}}Notified Site {{!!}} Affected Site
+
{{!}}Affected Site {{!!}} Affected Site
 
{{!}}-
 
{{!}}-
 
{{!}}Attachment Data {{!!}} Attachment Data
 
{{!}}Attachment Data {{!!}} Attachment Data
Line 20: Line 18:
 
{{!}}Attachment Name {{!!}} Attachment Name
 
{{!}}Attachment Name {{!!}} Attachment Name
 
{{!}}-
 
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Added by XOOPS
+
{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem
 
{{!}}-
 
{{!}}-
 
{{!}}Description {{!!}} Description
 
{{!}}Description {{!!}} Description
 
{{!}}-
 
{{!}}-
{{!}}Public Diary {{!!}} Diary Of Steps
+
{{!}}Internal Diary {{!!}} Internal Diary
 
{{!}}-
 
{{!}}-
{{!}}E-mail    {{!!}} E-mail
+
{{!}}Last Login         {{!!}} Last Login
 
{{!}}-
 
{{!}}-
{{!}}Internal Diary {{!!}} Response
+
{{!}}Last Modifier {{!!}} Last Modifier
 
{{!}}-
 
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
+
{{!}}Priority         {{!!}} Priority
{{!}}-
 
{{!}}Last Modifier (hidden){{!!}} Last Modifier (hidden)
 
{{!}}-
 
{{!}}Loginname (hidden) {{!!}} Login
 
{{!}}-
 
{{!}}Origin SG (hidden) {{!!}} Origin SG
 
 
{{!}}-
 
{{!}}-
{{!}}Priority         {{!!}} Priority
+
{{!}}Public Diary {{!!}} Public Diary
 
{{!}}-
 
{{!}}-
 
{{!}}Responsible Unit {{!!}} Responsible Unit
 
{{!}}Responsible Unit {{!!}} Responsible Unit
 
{{!}}-
 
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
+
{{!}}Request-ID {{!!}} Request-ID
 
{{!}}-
 
{{!}}-
{{!}}Short Description  {{!!}} Short Description
+
{{!}}Short Description  {{!!}} Short Description
 
{{!}}-
 
{{!}}-
 
{{!}}Status         {{!!}} Status
 
{{!}}Status         {{!!}} Status
{{!}}-
 
{{!}}Target ID (hidden) {{!!}} XOOPS ID
 
 
{{!}}-
 
{{!}}-
 
{{!}}Type Of Problem {{!!}} Type Of Problem
 
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
 
{{!}}VO Specific {{!!}} VO Specific
 
{{!}}-
 
{{!}}Login      {{!!}} Loginname
 
{{!}}-
 
{{!}}Submitter  {{!!}} Name
 
{{!}}-
 
{{!}}Share With  {{!!}} Involve Others
 
{{!}}-
 
{{!}}Related Issue  {{!!}} Related Issue
 
{{!}}-
 
{{!}}Affected VO  {{!!}} Affected VO
 
{{!}}-
 
{{!}}MoU Area  {{!!}} MoU Area
 
 
{{!}}}
 
{{!}}}
  
Line 70: Line 46:
 
!      GGUS system {{!!}} NGI_IT ticketing system
 
!      GGUS system {{!!}} NGI_IT ticketing system
 
{{!}}-
 
{{!}}-
{{!}}Notified Site {{!!}} Affected Site
+
{{!}}Affected Site {{!!}} Affected Site
 
{{!}}-
 
{{!}}-
 
{{!}}Attachment Data {{!!}} Attachment Data
 
{{!}}Attachment Data {{!!}} Attachment Data
Line 76: Line 52:
 
{{!}}Attachment Name {{!!}} Attachment Name
 
{{!}}Attachment Name {{!!}} Attachment Name
 
{{!}}-
 
{{!}}-
{{!}}Detailed Solution {{!!}} Response
+
{{!}}Detailed Solution {{!!}} Detailed Solution
 
{{!}}-
 
{{!}}-
{{!}}Internal Diary {{!!}} Response
+
{{!}}Internal Diary {{!!}} Internal Diary
 
{{!}}-
 
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
+
{{!}}Last Login         {{!!}} Last Login
 
{{!}}-
 
{{!}}-
{{!}}Last Modifier (hidden){{!!}} Last Modifier (hidden)
+
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
 
{{!}}Origin SG (hidden) {{!!}} Origin SG
 
 
{{!}}-
 
{{!}}-
 
{{!}}Priority         {{!!}} Priority
 
{{!}}Priority         {{!!}} Priority
 
{{!}}-
 
{{!}}-
{{!}}Public Diary {{!!}} Response
+
{{!}}Public Diary {{!!}} Public Diary
 
{{!}}-
 
{{!}}-
 
{{!}}Responsible Unit {{!!}} Responsible Unit
 
{{!}}Responsible Unit {{!!}} Responsible Unit
 
{{!}}-
 
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
+
{{!}}Subject            {{!!}} Short Description
{{!}}-
 
{{!}}Subject            {{!!}} Short Description
 
 
{{!}}-
 
{{!}}-
 
{{!}}Status         {{!!}} Status
 
{{!}}Status         {{!!}} Status
{{!}}-
 
{{!}}Target ID (hidden) {{!!}} XOOPS ID
 
 
{{!}}-
 
{{!}}-
 
{{!}}Type Of Problem {{!!}} Type Of Problem
 
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
 
{{!}}VO Specific {{!!}} VO Specific
 
{{!}}-
 
{{!}}Share With  {{!!}} Involve Others
 
{{!}}-
 
{{!}}Related Issue  {{!!}} Related Issue
 
{{!}}-
 
{{!}}Affected VO  {{!!}} Affected VO
 
{{!}}-
 
{{!}}MoU Area  {{!!}} MoU Area
 
 
{{!}}}
 
{{!}}}
 
+
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|transfer-to-ggus=Data transfer from the Italian ticketing system to GGUS is done using SOAP web services.
 
Available operations are of GGUS system are:
 
* OpCreate and
 
* TicketModify.
 
 
|field-mapping create from Unit to GGUS={{{!}}border="1"
 
|field-mapping create from Unit to GGUS={{{!}}border="1"
 
!      GGUS system {{!!}} NGI_IT ticketing system
 
!      GGUS system {{!!}} NGI_IT ticketing system
Line 126: Line 82:
 
{{!}}Attachment Name {{!!}} Attachment Name
 
{{!}}Attachment Name {{!!}} Attachment Name
 
{{!}}-
 
{{!}}-
{{!}}Date/Time Of Problem {{!!}}  Added by XOOPS
+
{{!}}Date/Time Of Problem {{!!}}  Date/Time Of Problem
 +
{{!}}-
 +
{{!}}Diary Of Steps {{!!}} Public Diary
 
{{!}}-
 
{{!}}-
 
{{!}}Description {{!!}} Description
 
{{!}}Description {{!!}} Description
 
{{!}}-
 
{{!}}-
{{!}}Detailed Solution {{!!}} Response
+
{{!}}Detailed Solution {{!!}} Detailed Solution
{{!}}-
 
{{!}}E-mail    {{!!}} E-mail
 
{{!}}-
 
{{!}}Internal Diary {{!!}} Response
 
 
{{!}}-
 
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
+
{{!}}Internal Diary {{!!}} Internal Diary
 
{{!}}-
 
{{!}}-
{{!}}Loginname (hidden) {{!!}} Login
+
{{!}}Last Login         {{!!}} Last Login
 
{{!}}-
 
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG
+
{{!}}Last Modifier {{!!}} Last Modifier
 
{{!}}-
 
{{!}}-
 
{{!}}Priority         {{!!}} Priority
 
{{!}}Priority         {{!!}} Priority
 
{{!}}-
 
{{!}}-
{{!}}Public Diary {{!!}} Response
+
{{!}}Public Diary {{!!}} Public Diary
 
{{!}}-
 
{{!}}-
 
{{!}}Responsible Unit {{!!}} Responsible Unit
 
{{!}}Responsible Unit {{!!}} Responsible Unit
 
{{!}}-
 
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
+
{{!}}Request-ID {{!!}} Request-ID
 +
{{!}}-
 +
{{!}}Short Description  {{!!}} Short Description
 
{{!}}-
 
{{!}}-
{{!}}Short Description  {{!!}} Short Description
+
{{!}}Short Solution    {{!!}} Short Solution
 
{{!}}-
 
{{!}}-
 
{{!}}Status         {{!!}} Status
 
{{!}}Status         {{!!}} Status
{{!}}-
 
{{!}}Target ID (hidden) {{!!}} XOOPS ID
 
 
{{!}}-
 
{{!}}-
 
{{!}}Type Of Problem {{!!}} Type Of Problem
 
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
 
{{!}}VO Specific {{!!}} VO Specific
 
 
{{!}}}
 
{{!}}}
  
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{{!}}Attachment Name {{!!}} Attachment Name
 
{{!}}Attachment Name {{!!}} Attachment Name
 
{{!}}-
 
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Added by XOOPS
+
{{!}}Diary Of Steps {{!!}} Public Diary
 
{{!}}-
 
{{!}}-
{{!}}Description {{!!}} Description
+
{{!}}Detailed Solution {{!!}} Detailed Solution
 
{{!}}-
 
{{!}}-
{{!}}Detailed Solution {{!!}} Response
+
{{!}}Internal Diary {{!!}} Internal Diary
 
{{!}}-
 
{{!}}-
{{!}}E-mail    {{!!}} E-mail
+
{{!}}Last Login         {{!!}} Last Login
 
{{!}}-
 
{{!}}-
{{!}}Internal Diary {{!!}} Response
+
{{!}}Last Modifier {{!!}} Last Modifier
{{!}}-
 
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
 
{{!}}-
 
{{!}}Loginname (hidden) {{!!}} Login
 
{{!}}-
 
{{!}}Origin SG (hidden) {{!!}} Origin SG
 
 
{{!}}-
 
{{!}}-
 
{{!}}Priority         {{!!}} Priority
 
{{!}}Priority         {{!!}} Priority
 
{{!}}-
 
{{!}}-
{{!}}Public Diary {{!!}} Response
+
{{!}}Public Diary {{!!}} Public Diary
 
{{!}}-
 
{{!}}-
 
{{!}}Responsible Unit {{!!}} Responsible Unit
 
{{!}}Responsible Unit {{!!}} Responsible Unit
 
{{!}}-
 
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
+
{{!}}Subject            {{!!}} Short Description
{{!}}-
 
{{!}}Short Description  {{!!}} Short Description
 
 
{{!}}-
 
{{!}}-
 
{{!}}Status         {{!!}} Status
 
{{!}}Status         {{!!}} Status
{{!}}-
 
{{!}}Target ID (hidden) {{!!}} XOOPS ID
 
 
{{!}}-
 
{{!}}-
 
{{!}}Type Of Problem {{!!}} Type Of Problem
 
{{!}}Type Of Problem {{!!}} Type Of Problem
{{!}}-
 
{{!}}VO Specific {{!!}} VO Specific
 
 
{{!}}}
 
{{!}}}
  
|attachments=Attachments are handled in a separate web service. The available operation is:
+
|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
* AddAttachment
 
 
|Comments=n.a.
 
|Comments=n.a.
 
}}
 
}}
 
-->
 
-->
 
<!-- not used |more= -->
 
<!-- not used |more= -->

Latest revision as of 12:17, 17 December 2019

Alert.png This article is Deprecated and should no longer be used, but is still available for reasons of reference.