Difference between revisions of "GGUS:NGI IT Interface FAQ"
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{{GGUS-Interfaces | {{GGUS-Interfaces | ||
|Unit=NGI_IT | |Unit=NGI_IT | ||
|link=https://xgus.ggus.eu/ngi_it/ | |||
|link=https:// | |tech-name-of-tool=BMC Remedy | ||
|tech-name-of-tool= | |tech-prog-lang=n.a. | ||
|tech-prog-lang= | |tech-redundancy=Yes | ||
|tech-redundancy= | |tech-docu-link=https://xgus.ggus.eu/ngi_it/ | ||
|tech-docu-link= | |transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | ||
|transfer-from-ggus=Data transfer | |||
|field-mapping create from GGUS to Unit={{{!}}border="1" | |field-mapping create from GGUS to Unit={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_IT ticketing system | ! GGUS system {{!!}} NGI_IT ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Affected Site {{!!}} Affected Site | ||
{{!}}- | {{!}}- | ||
{{!}}Attachment Data {{!!}} Attachment Data | {{!}}Attachment Data {{!!}} Attachment Data | ||
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{{!}}Attachment Name {{!!}} Attachment Name | {{!}}Attachment Name {{!!}} Attachment Name | ||
{{!}}- | {{!}}- | ||
{{!}}Date/Time Of Problem {{!!}} | {{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem | ||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} Description | {{!}}Description {{!!}} Description | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Internal Diary {{!!}} Internal Diary | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Login {{!!}} Last Login | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Modifier {{!!}} Last Modifier | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Public Diary {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Responsible Unit {{!!}} Responsible Unit | {{!}}Responsible Unit {{!!}} Responsible Unit | ||
{{!}}- | {{!}}- | ||
{{!}}Request-ID {{!!}} | {{!}}Request-ID {{!!}} Request-ID | ||
{{!}}- | {{!}}- | ||
{{!}}Short Description {{!!}} Short Description | {{!}}Short Description {{!!}} Short Description | ||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} Status | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
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! GGUS system {{!!}} NGI_IT ticketing system | ! GGUS system {{!!}} NGI_IT ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Affected Site {{!!}} Affected Site | ||
{{!}}- | {{!}}- | ||
{{!}}Attachment Data {{!!}} Attachment Data | {{!}}Attachment Data {{!!}} Attachment Data | ||
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{{!}}Attachment Name {{!!}} Attachment Name | {{!}}Attachment Name {{!!}} Attachment Name | ||
{{!}}- | {{!}}- | ||
{{!}}Detailed Solution {{!!}} | {{!}}Detailed Solution {{!!}} Detailed Solution | ||
{{!}}- | {{!}}- | ||
{{!}}Internal Diary {{!!}} | {{!}}Internal Diary {{!!}} Internal Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Last Login | {{!}}Last Login {{!!}} Last Login | ||
{{!}}- | {{!}}- | ||
{{!}}Last Modifier | {{!}}Last Modifier {{!!}} Last Modifier | ||
{{!}}- | {{!}}- | ||
{{!}}Priority {{!!}} Priority | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}}Public Diary {{!!}} | {{!}}Public Diary {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Responsible Unit {{!!}} Responsible Unit | {{!}}Responsible Unit {{!!}} Responsible Unit | ||
{{!}}- | {{!}}- | ||
{{!}}Subject {{!!}} Short Description | |||
{{!}}Subject {{!!}} Short Description | |||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} Status | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | |||
|transfer-to-ggus=Data transfer | |||
|field-mapping create from Unit to GGUS={{{!}}border="1" | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_IT ticketing system | ! GGUS system {{!!}} NGI_IT ticketing system | ||
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{{!}}Attachment Name {{!!}} Attachment Name | {{!}}Attachment Name {{!!}} Attachment Name | ||
{{!}}- | {{!}}- | ||
{{!}}Date/Time Of Problem {{!!}} | {{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem | ||
{{!}}- | |||
{{!}}Diary Of Steps {{!!}} Public Diary | |||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} Description | {{!}}Description {{!!}} Description | ||
{{!}}- | {{!}}- | ||
{{!}}Detailed Solution {{!!}} | {{!}}Detailed Solution {{!!}} Detailed Solution | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Internal Diary {{!!}} Internal Diary | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Login {{!!}} Last Login | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Modifier {{!!}} Last Modifier | ||
{{!}}- | {{!}}- | ||
{{!}}Priority {{!!}} Priority | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}}Public Diary {{!!}} | {{!}}Public Diary {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Responsible Unit {{!!}} Responsible Unit | {{!}}Responsible Unit {{!!}} Responsible Unit | ||
{{!}}- | {{!}}- | ||
{{!}}Request-ID {{!!}} | {{!}}Request-ID {{!!}} Request-ID | ||
{{!}}- | |||
{{!}}Short Description {{!!}} Short Description | |||
{{!}}- | {{!}}- | ||
{{!}}Short | {{!}}Short Solution {{!!}} Short Solution | ||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} Status | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
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{{!}}Attachment Name {{!!}} Attachment Name | {{!}}Attachment Name {{!!}} Attachment Name | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Diary Of Steps {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Detailed Solution {{!!}} Detailed Solution | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Internal Diary {{!!}} Internal Diary | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Login {{!!}} Last Login | ||
{{!}}- | {{!}}- | ||
{{!}}Last Modifier {{!!}} Last Modifier | |||
{{!}}Last | |||
{{!}}- | {{!}}- | ||
{{!}}Priority {{!!}} Priority | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}}Public Diary {{!!}} | {{!}}Public Diary {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Responsible Unit {{!!}} Responsible Unit | {{!}}Responsible Unit {{!!}} Responsible Unit | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Subject {{!!}} Short Description | ||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} Status | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
|attachments= | |attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow. | ||
|Comments=n.a. | |Comments=n.a. | ||
}} | }} | ||
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