Difference between revisions of "GGUS:NGI IT Interface FAQ"
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{{GGUS-Interfaces | {{GGUS-Interfaces | ||
|Unit=NGI_IT | |Unit=NGI_IT | ||
|link=https://xgus.ggus.eu/ngi_it/ | |||
|link=https:// | |tech-name-of-tool=BMC Remedy | ||
|tech-name-of-tool= | |tech-prog-lang=n.a. | ||
|tech-prog-lang= | |tech-redundancy=Yes | ||
|tech-redundancy= | |tech-docu-link=https://xgus.ggus.eu/ngi_it/ | ||
|tech-docu-link= | |transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | ||
|transfer-from-ggus=Data transfer | |||
|field-mapping create from GGUS to Unit={{{!}}border="1" | |field-mapping create from GGUS to Unit={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_IT ticketing system | ! GGUS system {{!!}} NGI_IT ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Affected Site {{!!}} Affected Site | ||
{{!}}- | {{!}}- | ||
{{!}}Attachment Data {{!!}} Attachment Data | {{!}}Attachment Data {{!!}} Attachment Data | ||
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{{!}}Attachment Name {{!!}} Attachment Name | {{!}}Attachment Name {{!!}} Attachment Name | ||
{{!}}- | {{!}}- | ||
{{!}}Date/Time Of Problem {{!!}} | {{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem | ||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} Description | {{!}}Description {{!!}} Description | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Internal Diary {{!!}} Internal Diary | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Login {{!!}} Last Login | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Modifier {{!!}} Last Modifier | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Public Diary {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Responsible Unit {{!!}} Responsible Unit | {{!}}Responsible Unit {{!!}} Responsible Unit | ||
{{!}}- | {{!}}- | ||
{{!}}Request-ID {{!!}} | {{!}}Request-ID {{!!}} Request-ID | ||
{{!}}- | {{!}}- | ||
{{!}}Short Description {{!!}} Short Description | {{!}}Short Description {{!!}} Short Description | ||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} Status | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
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! GGUS system {{!!}} NGI_IT ticketing system | ! GGUS system {{!!}} NGI_IT ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Affected Site {{!!}} Affected Site | ||
{{!}}- | {{!}}- | ||
{{!}}Attachment Data {{!!}} Attachment Data | {{!}}Attachment Data {{!!}} Attachment Data | ||
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{{!}}Attachment Name {{!!}} Attachment Name | {{!}}Attachment Name {{!!}} Attachment Name | ||
{{!}}- | {{!}}- | ||
{{!}}Detailed Solution {{!!}} | {{!}}Detailed Solution {{!!}} Detailed Solution | ||
{{!}}- | {{!}}- | ||
{{!}}Internal Diary {{!!}} | {{!}}Internal Diary {{!!}} Internal Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Last Login | {{!}}Last Login {{!!}} Last Login | ||
{{!}}- | {{!}}- | ||
{{!}}Last Modifier | {{!}}Last Modifier {{!!}} Last Modifier | ||
{{!}}- | {{!}}- | ||
{{!}}Priority {{!!}} Priority | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}}Public Diary {{!!}} | {{!}}Public Diary {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Responsible Unit {{!!}} Responsible Unit | {{!}}Responsible Unit {{!!}} Responsible Unit | ||
{{!}}- | {{!}}- | ||
{{!}}Subject {{!!}} Short Description | |||
{{!}}Subject {{!!}} Short Description | |||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} Status | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | |||
|transfer-to-ggus=Data transfer | |||
|field-mapping create from Unit to GGUS={{{!}}border="1" | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_IT ticketing system | ! GGUS system {{!!}} NGI_IT ticketing system | ||
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{{!}}Attachment Name {{!!}} Attachment Name | {{!}}Attachment Name {{!!}} Attachment Name | ||
{{!}}- | {{!}}- | ||
{{!}}Date/Time Of Problem {{!!}} | {{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem | ||
{{!}}- | |||
{{!}}Diary Of Steps {{!!}} Public Diary | |||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} Description | {{!}}Description {{!!}} Description | ||
{{!}}- | {{!}}- | ||
{{!}}Detailed Solution {{!!}} | {{!}}Detailed Solution {{!!}} Detailed Solution | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Internal Diary {{!!}} Internal Diary | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Login {{!!}} Last Login | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Modifier {{!!}} Last Modifier | ||
{{!}}- | {{!}}- | ||
{{!}}Priority {{!!}} Priority | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}}Public Diary {{!!}} | {{!}}Public Diary {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Responsible Unit {{!!}} Responsible Unit | {{!}}Responsible Unit {{!!}} Responsible Unit | ||
{{!}}- | {{!}}- | ||
{{!}}Request-ID {{!!}} | {{!}}Request-ID {{!!}} Request-ID | ||
{{!}}- | |||
{{!}}Short Description {{!!}} Short Description | |||
{{!}}- | {{!}}- | ||
{{!}}Short | {{!}}Short Solution {{!!}} Short Solution | ||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} Status | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
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{{!}}Attachment Name {{!!}} Attachment Name | {{!}}Attachment Name {{!!}} Attachment Name | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Diary Of Steps {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Detailed Solution {{!!}} Detailed Solution | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Internal Diary {{!!}} Internal Diary | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Last Login {{!!}} Last Login | ||
{{!}}- | {{!}}- | ||
{{!}}Last Modifier {{!!}} Last Modifier | |||
{{!}}Last | |||
{{!}}- | {{!}}- | ||
{{!}}Priority {{!!}} Priority | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}}Public Diary {{!!}} | {{!}}Public Diary {{!!}} Public Diary | ||
{{!}}- | {{!}}- | ||
{{!}}Responsible Unit {{!!}} Responsible Unit | {{!}}Responsible Unit {{!!}} Responsible Unit | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}Subject {{!!}} Short Description | ||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} Status | {{!}}Status {{!!}} Status | ||
{{!}}- | {{!}}- | ||
{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
|attachments= | |attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow. | ||
|Comments=n.a. | |Comments=n.a. | ||
}} | }} | ||
<!-- not used |more= --> | <!-- not used |more= --> |
Revision as of 16:33, 2 December 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_IT Ticketing System
Reference link
Technical details
- Name of the Tool
- BMC Remedy
- Programming language
- n.a.
- Redundancy
- Yes
- Help, Documentation, Example code
- https://xgus.ggus.eu/ngi_it/
Data transfer from GGUS to NGI_IT ticketing system
Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
Field mapping create from GGUS to NGI_IT
GGUS system | NGI_IT ticketing system |
---|---|
Affected Site | Affected Site |
Attachment Data | Attachment Data |
Attachment Name | Attachment Name |
Date/Time Of Problem | Date/Time Of Problem |
Description | Description |
Internal Diary | Internal Diary |
Last Login | Last Login |
Last Modifier | Last Modifier |
Priority | Priority |
Public Diary | Public Diary |
Responsible Unit | Responsible Unit |
Request-ID | Request-ID |
Short Description | Short Description |
Status | Status |
Type Of Problem | Type Of Problem |
Field mapping modify from GGUS to NGI_IT
GGUS system | NGI_IT ticketing system |
---|---|
Affected Site | Affected Site |
Attachment Data | Attachment Data |
Attachment Name | Attachment Name |
Detailed Solution | Detailed Solution |
Internal Diary | Internal Diary |
Last Login | Last Login |
Last Modifier | Last Modifier |
Priority | Priority |
Public Diary | Public Diary |
Responsible Unit | Responsible Unit |
Subject | Short Description |
Status | Status |
Type Of Problem | Type Of Problem |
Data transfer from NGI_IT ticketing system to GGUS
Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
Field mapping create from NGI_IT to GGUS
GGUS system | NGI_IT ticketing system |
---|---|
Affected Site | Affected Site |
Attachment Data | Attachment Data |
Attachment Name | Attachment Name |
Date/Time Of Problem | Date/Time Of Problem |
Diary Of Steps | Public Diary |
Description | Description |
Detailed Solution | Detailed Solution |
Internal Diary | Internal Diary |
Last Login | Last Login |
Last Modifier | Last Modifier |
Priority | Priority |
Public Diary | Public Diary |
Responsible Unit | Responsible Unit |
Request-ID | Request-ID |
Short Description | Short Description |
Short Solution | Short Solution |
Status | Status |
Type Of Problem | Type Of Problem |
Field mapping modify from NGI_IT to GGUS
GGUS system | NGI_IT ticketing system |
---|---|
Affected Site | Affected Site |
Attachment Data | Attachment Data |
Attachment Name | Attachment Name |
Diary Of Steps | Public Diary |
Detailed Solution | Detailed Solution |
Internal Diary | Internal Diary |
Last Login | Last Login |
Last Modifier | Last Modifier |
Priority | Priority |
Public Diary | Public Diary |
Responsible Unit | Responsible Unit |
Subject | Short Description |
Status | Status |
Type Of Problem | Type Of Problem |
Attachments
Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ