GGUS:NGI IT Interface FAQ

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FAQ for the Interface between GGUS and NGI_IT Ticketing System

Reference link

https://ticketing.cnaf.infn.it/checklist-new/modules/xhelp/

Technical details

Name of the Tool

xoops/xhelp

Programming language

PHP

Redundancy

No

Help, Documentation, Example code

n.a.

Data transfer from GGUS to NGI_IT ticketing system

Data transfer from GGUS system to the Italian ticketing system is done using SOAP web services. The Italian xoops system provides an “OpCreate” operation for submitting tickets and a “TicketModify” operation for updating tickets. Attachments are synchronized using the “TicketModify” operation too.

Field mapping create from GGUS to NGI_IT

GGUS system	NGI_IT ticketing system
Notified Site	Affected Site
Attachment Data	Attachment Data
Attachment Name	Attachment Name
Date/Time Of Problem	Added by XOOPS
Description	Description
Public Diary	Diary Of Steps
E-mail	E-mail
Internal Diary	Response
Last Login (hidden)	Last Login (hidden)
Last Modifier (hidden)	Last Modifier (hidden)
Loginname (hidden)	Login
Origin SG (hidden)	Origin SG
Priority	Priority
Responsible Unit	Responsible Unit
Request-ID	Origin ID
Short Description	Short Description
Status	Status
Target ID (hidden)	XOOPS ID
Type Of Problem	Type Of Problem
VO Specific	VO Specific
Login	Loginname
Submitter	Name
Share With	Involve Others
Related Issue	Related Issue
Affected VO	Affected VO
MoU Area	MoU Area

Field mapping modify from GGUS to NGI_IT

GGUS system	NGI_IT ticketing system
Notified Site	Affected Site
Attachment Data	Attachment Data
Attachment Name	Attachment Name
Detailed Solution	Response
Internal Diary	Response
Last Login (hidden)	Last Login (hidden)
Last Modifier (hidden)	Last Modifier (hidden)
Origin SG (hidden)	Origin SG
Priority	Priority
Public Diary	Response
Responsible Unit	Responsible Unit
Request-ID	Origin ID
Subject	Short Description
Status	Status
Target ID (hidden)	XOOPS ID
Type Of Problem	Type Of Problem
VO Specific	VO Specific
Share With	Involve Others
Related Issue	Related Issue
Affected VO	Affected VO
MoU Area	MoU Area

Data transfer from NGI_IT ticketing system to GGUS

Data transfer from the Italian ticketing system to GGUS is done using SOAP web services. Available operations are of GGUS system are:

• OpCreate and
• TicketModify.

Field mapping create from NGI_IT to GGUS

GGUS system	NGI_IT ticketing system
Affected Site	Affected Site
Attachment Data	Attachment Data
Attachment Name	Attachment Name
Date/Time Of Problem	Added by XOOPS
Description	Description
Detailed Solution	Response
E-mail	E-mail
Internal Diary	Response
Last Login (hidden)	Last Login (hidden)
Loginname (hidden)	Login
Origin SG (hidden)	Origin SG
Priority	Priority
Public Diary	Response
Responsible Unit	Responsible Unit
Request-ID	Origin ID
Short Description	Short Description
Status	Status
Target ID (hidden)	XOOPS ID
Type Of Problem	Type Of Problem
VO Specific	VO Specific

Field mapping modify from NGI_IT to GGUS

GGUS system	NGI_IT ticketing system
Affected Site	Affected Site
Attachment Data	Attachment Data
Attachment Name	Attachment Name
Date/Time Of Problem	Added by XOOPS
Description	Description
Detailed Solution	Response
E-mail	E-mail
Internal Diary	Response
Last Login (hidden)	Last Login (hidden)
Loginname (hidden)	Login
Origin SG (hidden)	Origin SG
Priority	Priority
Public Diary	Response
Responsible Unit	Responsible Unit
Request-ID	Origin ID
Short Description	Short Description
Status	Status
Target ID (hidden)	XOOPS ID
Type Of Problem	Type Of Problem
VO Specific	VO Specific

Attachments

Attachments are handled in a separate web service. The available operation is:

• AddAttachment

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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