View source for GGUS:NGI IT Interface FAQ

{{Template:Deprecated}}
<!--
{{GGUS-Interfaces
|Unit=NGI_IT
|link=https://xgus.ggus.eu/ngi_it/
|tech-name-of-tool=BMC Remedy
|tech-prog-lang=n.a.
|tech-redundancy=Yes
|tech-docu-link=https://xgus.ggus.eu/ngi_it/
|transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|field-mapping create from GGUS to Unit={{{!}}border="1"
!      GGUS system	{{!!}} NGI_IT ticketing system
{{!}}-
{{!}}Affected Site	{{!!}} Affected Site
{{!}}-
{{!}}Attachment Data	{{!!}} 	Attachment Data
{{!}}-
{{!}}Attachment Name	{{!!}} 	Attachment Name
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem
{{!}}-
{{!}}Description	{{!!}} Description
{{!}}-
{{!}}Internal Diary	{{!!}} Internal Diary
{{!}}-
{{!}}Last Login	        {{!!}} Last Login
{{!}}-
{{!}}Last Modifier	{{!!}} Last Modifier
{{!}}-
{{!}}Priority	        {{!!}} Priority
{{!}}-
{{!}}Public Diary	{{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit	{{!!}} Responsible Unit
{{!}}-
{{!}}Request-ID 	{{!!}} Request-ID
{{!}}-
{{!}}Short Description  {{!!}}	Short Description
{{!}}-
{{!}}Status	        {{!!}} Status
{{!}}-
{{!}}Type Of Problem	{{!!}} Type Of Problem
{{!}}}

|field-mapping modify from GGUS to Unit={{{!}}border="1"
!      GGUS system	{{!!}} NGI_IT ticketing system
{{!}}-
{{!}}Affected Site	{{!!}} Affected Site
{{!}}-
{{!}}Attachment Data	{{!!}} 	Attachment Data
{{!}}-
{{!}}Attachment Name	{{!!}} 	Attachment Name
{{!}}-
{{!}}Detailed Solution	{{!!}} Detailed Solution
{{!}}-
{{!}}Internal Diary	{{!!}} Internal Diary
{{!}}-
{{!}}Last Login	        {{!!}} Last Login
{{!}}-
{{!}}Last Modifier	{{!!}} Last Modifier
{{!}}-
{{!}}Priority	        {{!!}} Priority
{{!}}-
{{!}}Public Diary	{{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit	{{!!}} Responsible Unit
{{!}}-
{{!}}Subject            {{!!}}	Short Description
{{!}}-
{{!}}Status	        {{!!}} Status
{{!}}-
{{!}}Type Of Problem	{{!!}} Type Of Problem
{{!}}}
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow.
|field-mapping create from Unit to GGUS={{{!}}border="1"
!      GGUS system	{{!!}} NGI_IT ticketing system
{{!}}-
{{!}}Affected Site	{{!!}} Affected Site
{{!}}-
{{!}}Attachment Data	{{!!}} 	Attachment Data
{{!}}-
{{!}}Attachment Name	{{!!}} 	Attachment Name
{{!}}-
{{!}}Date/Time Of Problem {{!!}}  Date/Time Of Problem
{{!}}-
{{!}}Diary Of Steps	{{!!}} Public Diary
{{!}}-
{{!}}Description	{{!!}} Description
{{!}}-
{{!}}Detailed Solution	{{!!}} Detailed Solution
{{!}}-
{{!}}Internal Diary	{{!!}} Internal Diary
{{!}}-
{{!}}Last Login	        {{!!}} Last Login
{{!}}-
{{!}}Last Modifier	{{!!}} Last Modifier
{{!}}-
{{!}}Priority	        {{!!}} Priority
{{!}}-
{{!}}Public Diary	{{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit	{{!!}} Responsible Unit
{{!}}-
{{!}}Request-ID 	{{!!}} Request-ID
{{!}}-
{{!}}Short Description  {{!!}}	Short Description
{{!}}-
{{!}}Short Solution     {{!!}}	Short Solution
{{!}}-
{{!}}Status	        {{!!}} Status
{{!}}-
{{!}}Type Of Problem	{{!!}} Type Of Problem
{{!}}}

|field-mapping modify from Unit to GGUS={{{!}}border="1"
!      GGUS system	{{!!}} NGI_IT ticketing system
{{!}}-
{{!}}Affected Site	{{!!}} Affected Site
{{!}}-
{{!}}Attachment Data	{{!!}} 	Attachment Data
{{!}}-
{{!}}Attachment Name	{{!!}} 	Attachment Name
{{!}}-
{{!}}Diary Of Steps	{{!!}} Public Diary
{{!}}-
{{!}}Detailed Solution	{{!!}} Detailed Solution
{{!}}-
{{!}}Internal Diary	{{!!}} Internal Diary
{{!}}-
{{!}}Last Login	        {{!!}} Last Login
{{!}}-
{{!}}Last Modifier	{{!!}} Last Modifier
{{!}}-
{{!}}Priority	        {{!!}} Priority
{{!}}-
{{!}}Public Diary	{{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit	{{!!}} Responsible Unit
{{!}}-
{{!}}Subject            {{!!}}	Short Description
{{!}}-
{{!}}Status	        {{!!}} Status
{{!}}-
{{!}}Type Of Problem	{{!!}} Type Of Problem
{{!}}}

|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
|Comments=n.a.
}}
-->
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