GGUS:NGI IT FAQ
FAQ FOR NGI_IT SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_IT Support?
The aim of NGI-IT support unit is to deal with all kind of issues related to operations of grid sites in Italy. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Italy should be addressed to NGI-IT support unit.
For which components does NGI_IT provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_IT Support?
Who will assign tickets to UNIT?
Are tickets typically solved in NGI_IT Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
Who is responsible for NGI_IT Support?
The persons responsible are ...
What documentation is available on NGI_IT Support?
The documentation is available at the following location: http://grid-it.cnaf.infn.it/index.php?helpsupport&type=1
What is the usual "Type of Issue" for the tickets of NGI_IT?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_IT team.
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