Difference between revisions of "GGUS:NGI INDIA FAQ"

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Revision as of 14:51, 27 June 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_INDIA SUPPORT UNIT

Responsible Unit
NGI_INDIA
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_INDIA Support?

CHAINREDS Project for interoperability study of GARUDA and EGI

For which components does NGI_INDIA provide support?

NGI_INDIA will provide support for Job submission issues in GARUDA resources that are registered under CHAIN-REDS.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_INDIA Support?

Any support query regarding NGI_INDIA shall be sent to grid-chain@cdac.in and the support system will automatically raise a ticket in NGI_INDIA queue. However, the email-id grid-chain@cdac.in doesn't exist right now and will be created during the GGUS-RT Integration.

Are tickets typically solved in NGI_INDIA Support or reassigned elsewhere?

Tickets are resolved by NGI_INDIA support team only.

Who is responsible for NGI_INDIA Support?

At present, Ms. Divya and Henry from GARUDA Operations team will respond to the support queries.

What documentation is available on NGI_INDIA Support?

What is the usual "Type of Issue" for the tickets of NGI_INDIA?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_INDIA team.

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