Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @


From EGIWiki
Revision as of 17:18, 4 April 2011 by Ocalladw (talk | contribs)
Jump to navigation Jump to search

GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


Responsible Unit
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_IE Support?

NGI_IE Support provides operational support (operation, user, site) for all sites maintained by the Grid-Ireland Operations Centre.

For which components does NGI_IE provide support?

NGI_IE Support provides support for site service (CE, SE, UI, APEL) and central services (WMS, VOMS, CA) in the Irish NGI.

Which quality of service (QoS) will you provide?


Who will assign tickets to NGI_IE Support?

The operational tickets raised with tools like Operations Dashboard as well as users' tickets related to Irish sites should be addressed to NGI_IE support unit.

Are tickets typically solved in NGI_IE Support or reassigned elsewhere?

Tickets are typically solved by the NGI_IE support unit which is the Grid-Ireland Operations Centre team at Trinity College Dublin.

Who is responsible for NGI_IE Support?

The Grid-Ireland Operations Centre at Trinity College Dublin. The grid operations team has been in place since 2003.

What documentation is available on NGI_IE Support?

The Operations team has a public facing web-site for user support. Operational documentation is maintained on a private wiki.

What is the usual "Type of Issue" for the tickets of NGI_IE?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_IE team.