Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

GGUS:NGI IE FAQ

From EGIWiki
Revision as of 14:28, 25 March 2011 by Wbuehler (talk | contribs) (IE)
Jump to navigation Jump to search
GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_IE SUPPORT UNIT

Responsible Unit
NGI_IE
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_IE Support?

NGI_IE Support provides operational support (operation, user, site) for all sites maintained by the Grid-Ireland Operations Centre.

For which components does NGI_IE provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_IE Support?

unknown

Are tickets typically solved in NGI_IE Support or reassigned elsewhere?

unknown

Who is responsible for NGI_IE Support?

The Grid-Ireland Operations Centre at Trinity College Dublin. The grid operations team has been in place since 2003.

What documentation is available on NGI_IE Support?

The Operations team has a public facing web-site for user support. Operational documentation is maintained on a private wiki.

What is the usual "Type of Issue" for the tickets of NGI_IE?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_IE team.

Search