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GGUS:NGI IE FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_ SUPPORT UNIT
- Responsible Unit
- NGI_
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_ Support?
NGI_IE Support provides operational support (operation, user, site) for all sites maintained by the Grid-Ireland Operations Centre.
For which components does NGI_ provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_ Support?
unknown
Are tickets typically solved in NGI_ Support or reassigned elsewhere?
unknown
Who is responsible for NGI_ Support?
The Grid-Ireland Operations Centre at Trinity College Dublin. The grid operations team has been in place since 2003.
What documentation is available on NGI_ Support?
The Operations team has a public facing web-site for user support. Operational documentation is maintained on a private wiki.
What is the usual "Type of Issue" for the tickets of NGI_?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_ team.
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