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GGUS:NGI IBERGRID Interface FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_IBERGRID Ticketing System
Reference link
Technical details
- Name of the Tool
- RT
- Programming language
- Pearl
- Redundancy
- No
- Help, Documentation, Example code
- n.a.
Data transfer from GGUS to NGI_IBERGRID ticketing system
For transferring data from the GGUS system to the IBERGRID help desk system GGUS uses the web services provided by the IBERGRID help desk system. Available operations are:
- OpCreate for creating a new ticket and
- TicketModify for updating an existing ticket.
Field mapping create from GGUS to NGI_IBERGRID
unknown
Field mapping modify from GGUS to NGI_IBERGRID
unknown
Data transfer from NGI_IBERGRID ticketing system to GGUS
For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system. Available operations are of GGUS system are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket and
- TicketGet for reading values of an existing ticket.
Field mapping create from NGI_IBERGRID to GGUS
unknown
Field mapping modify from NGI_IBERGRID to GGUS
unknown
Attachments
n.a.
Comments
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
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