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Difference between revisions of "GGUS:NGI IBERGRID Interface FAQ"
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* TicketModify for updating an existing ticket. | * TicketModify for updating an existing ticket. | ||
|field-mapping create from GGUS to | |field-mapping create from GGUS to Unit={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_IBERGRID system | ! GGUS system {{!!}} NGI_IBERGRID system | ||
{{!}}- | {{!}}- | ||
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{{!}}- | {{!}}- | ||
{{!}}Target-ID (hidden) {{!!}} s-gensym3 (hidden) | {{!}}Target-ID (hidden) {{!!}} s-gensym3 (hidden) | ||
{{!}}} | |||
|field-mapping modify from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_IBERGRID system | |||
{{!}}- | |||
{{!}}Target-ID {{!!}} RTTicketId | |||
{{!}}- | |||
{{!}}Status {{!!}} GGUSTicketStatus | |||
{{!}}- | |||
{{!}}Short Description {{!!}} ShortDescription | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Description | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Description | |||
{{!}}- | |||
{{!}}Detailed Solution {{!!}} Description | |||
{{!}}- | |||
{{!}}Last Modifier {{!!}} Requestor | |||
{{!}}- | |||
{{!}}Temp Value (hidden){{!!}} s-gensym3 (hidden) | |||
{{!}}} | {{!}}} | ||
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* TicketModify for updating an existing ticket and | * TicketModify for updating an existing ticket and | ||
* TicketGet for reading values of an existing ticket. | * TicketGet for reading values of an existing ticket. | ||
|field-mapping create from {{{ | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! NGI_IBERGRID system {{!!}} GGUS system | |||
{{!}}- | |||
{{!}}Requestor {{!!}} E-Mail | |||
{{!}}- | |||
{{!}}Description {{!!}} Description | |||
{{!}}- | |||
{{!}}Description {{!!}} Detailed Solution | |||
{{!}}- | |||
{{!}}Description {{!!}} Internal Diary | |||
{{!}}- | |||
{{!}}s-gensym5 (hidden) {{!!}} Last Login (hidden) | |||
{{!}}- | |||
{{!}}RTTicketId {{!!}} Target-ID (hidden) | |||
{{!}}- | |||
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden) | |||
{{!}}- | |||
{{!}}RTTicketId {{!!}} Origin-ID (hidden) | |||
{{!}}- | |||
{{!}}Description {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}GGUSTicketID {{!!}} Request-ID | |||
{{!}}- | |||
{{!}}ShortDescription {{!!}} Short Description | |||
{{!}}- | |||
{{!}}GGUSTicketStatus {{!!}} Status | |||
{{!}}} | |||
|field-mapping modify from Unit to GGUS={{{!}}border="1" | |||
! NGI_IBERGRID system {{!!}} GGUS system | ! NGI_IBERGRID system {{!!}} GGUS system | ||
{{!}}- | {{!}}- | ||
| Line 59: | Line 107: | ||
{{!}}GGUSTicketStatus {{!!}} Status | {{!}}GGUSTicketStatus {{!!}} Status | ||
{{!}}} | {{!}}} | ||
|attachments=n.a. | |attachments=n.a. | ||
|Comments= | |Comments=none | ||
}} | }} | ||
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Revision as of 15:05, 21 January 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_IBERGRID Ticketing System
Reference link
Technical details
- Name of the Tool
- RT
- Programming language
- Pearl
- Redundancy
- No
- Help, Documentation, Example code
- n.a.
Data transfer from GGUS to NGI_IBERGRID ticketing system
For transferring data from the GGUS system to the IBERGRID help desk system GGUS uses the web services provided by the IBERGRID help desk system. Available operations are:
- OpCreate for creating a new ticket and
- TicketModify for updating an existing ticket.
Field mapping create from GGUS to NGI_IBERGRID
| GGUS system | NGI_IBERGRID system |
|---|---|
| Request-ID | GGUSTicketId |
| Short Description | ShortDescription |
| Description | Description |
| Requestor | |
| Last Login (hidden) | s-gensym5 (hidden) |
| Target-ID (hidden) | s-gensym3 (hidden) |
Field mapping modify from GGUS to NGI_IBERGRID
| GGUS system | NGI_IBERGRID system |
|---|---|
| Target-ID | RTTicketId |
| Status | GGUSTicketStatus |
| Short Description | ShortDescription |
| Internal Diary | Description |
| Public Diary | Description |
| Detailed Solution | Description |
| Last Modifier | Requestor |
| Temp Value (hidden) | s-gensym3 (hidden) |
Data transfer from NGI_IBERGRID ticketing system to GGUS
For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system. Available operations are of GGUS system are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket and
- TicketGet for reading values of an existing ticket.
Field mapping create from NGI_IBERGRID to GGUS
| NGI_IBERGRID system | GGUS system |
|---|---|
| Requestor | |
| Description | Description |
| Description | Detailed Solution |
| Description | Internal Diary |
| s-gensym5 (hidden) | Last Login (hidden) |
| RTTicketId | Target-ID (hidden) |
| Origin SG (hidden) | Origin SG (hidden) |
| RTTicketId | Origin-ID (hidden) |
| Description | Public Diary |
| GGUSTicketID | Request-ID |
| ShortDescription | Short Description |
| GGUSTicketStatus | Status |
Field mapping modify from NGI_IBERGRID to GGUS
| NGI_IBERGRID system | GGUS system |
|---|---|
| Requestor | |
| Description | Description |
| Description | Detailed Solution |
| Description | Internal Diary |
| s-gensym5 (hidden) | Last Login (hidden) |
| RTTicketId | Target-ID (hidden) |
| Origin SG (hidden) | Origin SG (hidden) |
| RTTicketId | Origin-ID (hidden) |
| Description | Public Diary |
| GGUSTicketID | Request-ID |
| ShortDescription | Short Description |
| GGUSTicketStatus | Status |
Attachments
n.a.
Comments
none
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ