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Difference between revisions of "GGUS:NGI IBERGRID Interface FAQ"

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* OpCreate for creating a new ticket and
* OpCreate for creating a new ticket and
* TicketModify for updating an existing ticket.
* TicketModify for updating an existing ticket.
|field-mapping={{{!}}border="1"
!    GGUS system {{!!}} NGI_IBERGRID system
{{!}}-
{{!}}Request-ID        {{!!}} GGUSTicketId
{{!}}-
{{!}}Short Description  {{!!}} ShortDescription
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}E-Mail         {{!!}} Requestor
{{!}}-
{{!}}Last Login (hidden){{!!}} s-gensym5 (hidden)
{{!}}-
{{!}}Target-ID (hidden) {{!!}} s-gensym3 (hidden)
{{!}}}


|transfer-to-ggus=For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system.  
|transfer-to-ggus=For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system.  
Line 17: Line 33:
* TicketGet for reading values of an existing ticket.
* TicketGet for reading values of an existing ticket.
|field-mapping={{{!}}border="1"
|field-mapping={{{!}}border="1"
!     GGUS system {{!!}} NGI_IBERGRID system
! NGI_IBERGRID system {{!!}} GGUS system
{{!}}-
{{!}}-
{{!}}E-Mail         {{!!}} Requestor
{{!}}Requestor         {{!!}} E-Mail
{{!}}-
{{!}}-
{{!}}Description {{!!}} Description
{{!}}Description {{!!}} Description
{{!}}-
{{!}}-
{{!}}Detailed Solution {{!!}} Description
{{!}}Description {{!!}} Detailed Solution
{{!}}-
{{!}}-
{{!}}Internal Diary {{!!}} Description
{{!}}Description {{!!}} Internal Diary
{{!}}-
{{!}}-
{{!}}Last Login (hidden){{!!}} s-gensym5 (hidden)
{{!}}s-gensym5 (hidden) {{!!}} Last Login (hidden)
{{!}}-
{{!}}-
{{!}}Target-ID (hidden) {{!!}} RTTicketId
{{!}}RTTicketId        {{!!}} Target-ID (hidden)  
{{!}}-
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}-
{{!}}-
{{!}}Origin-ID (hidden) {{!!}} RTTicketId
{{!}}RTTicketId         {{!!}} Origin-ID (hidden)
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Description
{{!}}Description {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} GGUSTicketID
{{!}}GGUSTicketID {{!!}} Request-ID
{{!}}-
{{!}}-
{{!}}Short Description  {{!!}} ShortDescription
{{!}}ShortDescription  {{!!}} Short Description
{{!}}-
{{!}}-
{{!}}Status         {{!!}} GGUSTicketStatus
{{!}}GGUSTicketStatus {{!!}} Status
{{!}}}
{{!}}}
|attachments=n.a.
|attachments=n.a.

Revision as of 14:18, 21 January 2013

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ for the Interface between GGUS and NGI_IBERGRID Ticketing System

Reference link

https://rt-ngi.rediris.es/

Technical details

Name of the Tool
RT
Programming language
Pearl
Redundancy
No
Help, Documentation, Example code
n.a.

Data transfer from GGUS to NGI_IBERGRID ticketing system

For transferring data from the GGUS system to the IBERGRID help desk system GGUS uses the web services provided by the IBERGRID help desk system. Available operations are:

  • OpCreate for creating a new ticket and
  • TicketModify for updating an existing ticket.

Field mapping create from GGUS to NGI_IBERGRID

unknown

Field mapping modify from GGUS to NGI_IBERGRID

unknown

Data transfer from NGI_IBERGRID ticketing system to GGUS

For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system. Available operations are of GGUS system are:

  • OpCreate for creating a new ticket in GGUS system,
  • TicketModify for updating an existing ticket and
  • TicketGet for reading values of an existing ticket.

Field mapping create from NGI_IBERGRID to GGUS

unknown

Field mapping modify from NGI_IBERGRID to GGUS

unknown

Attachments

n.a.

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket 

indicating that it should be directed at the GGUS team.

Search



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