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Difference between revisions of "GGUS:NGI IBERGRID Interface FAQ"

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{{GGUS-Interfaces
{{GGUS-Interfaces
|Unit=NGI_IBERGRID
|Unit=NGI_IBERGRID
|Updated=2012-03-30
|Updated=2013-01-23
|link=http://swegus.ific.uv.es/helpdesk/
|link=https://rt-ngi.rediris.es/
|tech-name-of-tool=1or0
|tech-name-of-tool=RT
|tech-prog-lang=PHP
|tech-prog-lang=Pearl
|tech-redundancy=No
|tech-redundancy=No
|tech-docu-link=http://swegus.ific.uv.es/helpdesk/?action=howto
|tech-docu-link=n.a.
|transfer-from-ggus= INTERFACE CURRENTLY DISABLED!! <br><br>For transferring data from the GGUS system to the IBERGRID help desk system GGUS uses the web services provided by the IBERGRID help desk system. Available operations are:
|transfer-from-ggus=For transferring data from the GGUS system to the IBERGRID help desk system GGUS uses the web services provided by the IBERGRID help desk system. Available operations are:
* OpCreate for creating a new ticket in IBERGRID help desk system and
* OpCreate for creating a new ticket and
* TicketModify for updating an existing ticket.
* TicketModify for updating an existing ticket.
Additional information can be found at http://swegus.ific.uv.es/helpdesk/?action=webservices.
 
|transfer-to-ggus= INTERFACE CURRENTLY DISABLED!! <br><br>For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system.  
|transfer-to-ggus=For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system.  
Available operations are of GGUS system are:
Available operations are of GGUS system are:
* OpCreate for creating a new ticket in GGUS system,
* OpCreate for creating a new ticket in GGUS system,
Line 17: Line 17:
* TicketGet for reading values of an existing ticket.
* TicketGet for reading values of an existing ticket.
|field-mapping={{{!}}border="1"
|field-mapping={{{!}}border="1"
!      GGUS system {{!!}} NGI_IBERGRID ticketing system
!      GGUS system {{!!}} NGI_IBERGRID system
{{!}}-
{{!}}-
{{!}}Affected Site {{!!}} Site
{{!}}E-Mail         {{!!}} Requestor
{{!}}-
{{!}}Affected VO {{!!}} VO
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Date of problem
{{!}}-
{{!}}-
{{!}}Description {{!!}} Description
{{!}}Description {{!!}} Description
{{!}}-
{{!}}-
{{!}}Detailed Solution {{!!}} Solution
{{!}}Detailed Solution {{!!}} Description
{{!}}-
{{!}}-
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}Internal Diary {{!!}} Description
{{!}}-
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}Last Login (hidden){{!!}} s-gensym5 (hidden)
{{!}}-
{{!}}-
{{!}}MoU Area          {{!!}} MoU Area
{{!}}Target-ID (hidden) {{!!}} RTTicketId
{{!}}-
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}-
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}Origin-ID (hidden) {{!!}} RTTicketId
{{!}}-
{{!}}Public Diary {{!!}} Public Diary
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
{{!}}-
{{!}}Short Description  {{!!}} Short description
{{!}}-
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}Public Diary {{!!}} Description
{{!}}-
{{!}}-
{{!}}Ticket Type        {{!!}} Ticket type
{{!}}Request-ID {{!!}} GGUSTicketID
{{!}}-
{{!}}-
{{!}}Type Of Problem {{!!}} Type of problem
{{!}}Short Description  {{!!}} ShortDescription
{{!}}-
{{!}}-
{{!}}VO Specific {{!!}} Expermiment Specific
{{!}}Status         {{!!}} GGUSTicketStatus
{{!}}}
{{!}}}
|attachments=n.a.
|attachments=n.a.
|Comments=In relation to how the supporters manages to contact the user, here at IBERGRID the supporter have the option "send email to user", in this case an email is sent to the user (and only in this case), and the message is included in the History field. Later is updated at GGUS. The email is obtained from GGUS with the field E-mail. As I see with an email with every update, two emails will be sent to the user once the supporters sent an email to the user from the local helpdesk. Here, we can just forget about the process of sending an email since GGUS will send it. In that case the local helpdesk would only update the message to GGUS and the email with the message would be send by GGUS.
|Comments=
}}
}}
<!-- not used |more= -->
<!-- not used |more= -->

Revision as of 13:59, 21 January 2013

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ for the Interface between GGUS and NGI_IBERGRID Ticketing System

Reference link

https://rt-ngi.rediris.es/

Technical details

Name of the Tool
RT
Programming language
Pearl
Redundancy
No
Help, Documentation, Example code
n.a.

Data transfer from GGUS to NGI_IBERGRID ticketing system

For transferring data from the GGUS system to the IBERGRID help desk system GGUS uses the web services provided by the IBERGRID help desk system. Available operations are:

  • OpCreate for creating a new ticket and
  • TicketModify for updating an existing ticket.

Field mapping create from GGUS to NGI_IBERGRID

unknown

Field mapping modify from GGUS to NGI_IBERGRID

unknown

Data transfer from NGI_IBERGRID ticketing system to GGUS

For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system. Available operations are of GGUS system are:

  • OpCreate for creating a new ticket in GGUS system,
  • TicketModify for updating an existing ticket and
  • TicketGet for reading values of an existing ticket.

Field mapping create from NGI_IBERGRID to GGUS

unknown

Field mapping modify from NGI_IBERGRID to GGUS

unknown

Attachments

n.a.

Comments

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket 

indicating that it should be directed at the GGUS team.

Search



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