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Difference between revisions of "GGUS:NGI IBERGRID Interface FAQ"

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{{GGUS-Interfaces
{{GGUS-Interfaces
Decommissioned
<!--
|Unit=NGI_IBERGRID
|Unit=NGI_IBERGRID
|Updated=2013-01-23
|Updated=2013-01-23
Line 10: Line 12:
* OpCreate for creating a new ticket and
* OpCreate for creating a new ticket and
* TicketModify for updating an existing ticket.
* TicketModify for updating an existing ticket.
|field-mapping create from GGUS to Unit={{{!}}border="1"
!    GGUS system {{!!}} NGI_IBERGRID system
{{!}}-
{{!}}Request-ID        {{!!}} GGUSTicketId
{{!}}-
{{!}}Short Description  {{!!}} ShortDescription
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}E-Mail         {{!!}} Requestor
{{!}}-
{{!}}Last Login (hidden){{!!}} s-gensym5 (hidden)
{{!}}-
{{!}}Target-ID (hidden) {{!!}} s-gensym3 (hidden)
{{!}}}
|field-mapping modify from GGUS to Unit={{{!}}border="1"
!    GGUS system {{!!}} NGI_IBERGRID system
{{!}}-
{{!}}Target-ID          {{!!}} RTTicketId
{{!}}-
{{!}}Status            {{!!}} GGUSTicketStatus
{{!}}-
{{!}}Short Description  {{!!}} ShortDescription
{{!}}-
{{!}}Internal Diary {{!!}} Description
{{!}}-
{{!}}Public Diary {{!!}} Description
{{!}}-
{{!}}Detailed Solution  {{!!}} Description
{{!}}-
{{!}}Last Modifier      {{!!}} Requestor
{{!}}-
{{!}}Temp Value (hidden){{!!}} s-gensym3 (hidden)
{{!}}}


|transfer-to-ggus=For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system.  
|transfer-to-ggus=For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system.  
Line 16: Line 54:
* TicketModify for updating an existing ticket and
* TicketModify for updating an existing ticket and
* TicketGet for reading values of an existing ticket.
* TicketGet for reading values of an existing ticket.
|field-mapping={{{!}}border="1"
|field-mapping create from Unit to GGUS={{{!}}border="1"
!     GGUS system {{!!}} NGI_IBERGRID system
! NGI_IBERGRID system {{!!}} GGUS system
{{!}}-
{{!}}Requestor         {{!!}} E-Mail
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Description {{!!}} Detailed Solution
{{!}}-
{{!}}Description {{!!}} Internal Diary
{{!}}-
{{!}}s-gensym5 (hidden) {{!!}} Last Login (hidden)
{{!}}-
{{!}}RTTicketId        {{!!}} Target-ID (hidden)
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}-
{{!}}-
{{!}}E-Mail         {{!!}} Requestor
{{!}}RTTicketId         {{!!}} Origin-ID (hidden)
{{!}}-
{{!}}Description {{!!}} Public Diary
{{!}}-
{{!}}GGUSTicketID {{!!}} Request-ID
{{!}}-
{{!}}ShortDescription  {{!!}} Short Description
{{!}}-
{{!}}GGUSTicketStatus {{!!}} Status
{{!}}}
 
|field-mapping modify from Unit to GGUS={{{!}}border="1"
! NGI_IBERGRID system {{!!}} GGUS system
{{!}}-
{{!}}Requestor         {{!!}} E-Mail
{{!}}-
{{!}}-
{{!}}Description {{!!}} Description
{{!}}Description {{!!}} Description
{{!}}-
{{!}}-
{{!}}Detailed Solution {{!!}} Description
{{!}}Description {{!!}} Detailed Solution
{{!}}-
{{!}}-
{{!}}Internal Diary {{!!}} Description
{{!}}Description {{!!}} Internal Diary
{{!}}-
{{!}}-
{{!}}Last Login (hidden){{!!}} s-gensym5 (hidden)
{{!}}s-gensym5 (hidden) {{!!}} Last Login (hidden)
{{!}}-
{{!}}-
{{!}}Target-ID (hidden) {{!!}} RTTicketId
{{!}}RTTicketId        {{!!}} Target-ID (hidden)  
{{!}}-
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}-
{{!}}-
{{!}}Origin-ID (hidden) {{!!}} RTTicketId
{{!}}RTTicketId         {{!!}} Origin-ID (hidden)
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Description
{{!}}Description {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} GGUSTicketID
{{!}}GGUSTicketID {{!!}} Request-ID
{{!}}-
{{!}}-
{{!}}Short Description  {{!!}} ShortDescription
{{!}}ShortDescription  {{!!}} Short Description
{{!}}-
{{!}}-
{{!}}Status         {{!!}} GGUSTicketStatus
{{!}}GGUSTicketStatus {{!!}} Status
{{!}}}
{{!}}}
|attachments=n.a.
|attachments=n.a.
|Comments=
|Comments=none
}}
-->
}}  
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 16:25, 17 September 2018

{{GGUS-Interfaces Decommissioned }}

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