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Difference between revisions of "GGUS:NGI IBERGRID Interface FAQ"

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{{GGUS-Interfaces
{{GGUS-Interfaces
Decommissioned
<!--
|Unit=NGI_IBERGRID
|Unit=NGI_IBERGRID
|Updated=2012-03-30 Interface currently DISABLED!!
|Updated=2013-01-23
|link=http://swegus.ific.uv.es/helpdesk/
|link=https://rt-ngi.rediris.es/
|tech-name-of-tool=1or0
|tech-name-of-tool=RT
|tech-prog-lang=PHP
|tech-prog-lang=Pearl
|tech-redundancy=No
|tech-redundancy=No
|tech-docu-link=http://swegus.ific.uv.es/helpdesk/?action=howto
|tech-docu-link=n.a.
|transfer-from-ggus=For transferring data from the GGUS system to the IBERGRID help desk system GGUS uses the web services provided by the IBERGRID help desk system. Available operations are:
|transfer-from-ggus=For transferring data from the GGUS system to the IBERGRID help desk system GGUS uses the web services provided by the IBERGRID help desk system. Available operations are:
* OpCreate for creating a new ticket in IBERGRID help desk system and
* OpCreate for creating a new ticket and
* TicketModify for updating an existing ticket.
* TicketModify for updating an existing ticket.
Additional information can be found at http://swegus.ific.uv.es/helpdesk/?action=webservices.
 
|field-mapping create from GGUS to Unit={{{!}}border="1"
!    GGUS system {{!!}} NGI_IBERGRID system
{{!}}-
{{!}}Request-ID        {{!!}} GGUSTicketId
{{!}}-
{{!}}Short Description  {{!!}} ShortDescription
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}E-Mail         {{!!}} Requestor
{{!}}-
{{!}}Last Login (hidden){{!!}} s-gensym5 (hidden)
{{!}}-
{{!}}Target-ID (hidden) {{!!}} s-gensym3 (hidden)
{{!}}}
 
|field-mapping modify from GGUS to Unit={{{!}}border="1"
!    GGUS system {{!!}} NGI_IBERGRID system
{{!}}-
{{!}}Target-ID          {{!!}} RTTicketId
{{!}}-
{{!}}Status            {{!!}} GGUSTicketStatus
{{!}}-
{{!}}Short Description  {{!!}} ShortDescription
{{!}}-
{{!}}Internal Diary {{!!}} Description
{{!}}-
{{!}}Public Diary {{!!}} Description
{{!}}-
{{!}}Detailed Solution  {{!!}} Description
{{!}}-
{{!}}Last Modifier      {{!!}} Requestor
{{!}}-
{{!}}Temp Value (hidden){{!!}} s-gensym3 (hidden)
{{!}}}
 
|transfer-to-ggus=For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system.  
|transfer-to-ggus=For transferring data from the IBERGRID help desk system to GGUS the IBERGRID help desk system uses the web services provided by GGUS system.  
Available operations are of GGUS system are:
Available operations are of GGUS system are:
Line 16: Line 54:
* TicketModify for updating an existing ticket and
* TicketModify for updating an existing ticket and
* TicketGet for reading values of an existing ticket.
* TicketGet for reading values of an existing ticket.
|field-mapping={{{!}}border="1"
|field-mapping create from Unit to GGUS={{{!}}border="1"
!     GGUS system {{!!}} NGI_IBERGRID ticketing system
! NGI_IBERGRID system {{!!}} GGUS system
{{!}}-
{{!}}Requestor         {{!!}} E-Mail
{{!}}-
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Description {{!!}} Detailed Solution
{{!}}-
{{!}}Description {{!!}} Internal Diary
{{!}}-
{{!}}-
{{!}}Affected Site {{!!}} Site
{{!}}s-gensym5 (hidden) {{!!}} Last Login (hidden)
{{!}}-
{{!}}-
{{!}}Affected VO {{!!}} VO
{{!}}RTTicketId        {{!!}} Target-ID (hidden)
{{!}}-
{{!}}-
{{!}}Date/Time Of Problem {{!!}} Date of problem
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}-
{{!}}-
{{!}}Description {{!!}} Description
{{!}}RTTicketId         {{!!}} Origin-ID (hidden)
{{!}}-
{{!}}Description {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Detailed Solution {{!!}} Solution
{{!}}GGUSTicketID {{!!}} Request-ID
{{!}}-
{{!}}-
{{!}}Internal Diary {{!!}} Internal Diary
{{!}}ShortDescription  {{!!}} Short Description
{{!}}-
{{!}}-
{{!}}Last Login (hidden){{!!}} Last Login (hidden)
{{!}}GGUSTicketStatus {{!!}} Status
{{!}}}
 
|field-mapping modify from Unit to GGUS={{{!}}border="1"
! NGI_IBERGRID system {{!!}} GGUS system
{{!}}-
{{!}}-
{{!}}MoU Area          {{!!}} MoU Area
{{!}}Requestor         {{!!}} E-Mail
{{!}}-
{{!}}-
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}Description {{!!}} Description
{{!}}-
{{!}}Description {{!!}} Detailed Solution
{{!}}-
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}Description {{!!}} Internal Diary
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}} Public Diary
{{!}}s-gensym5 (hidden) {{!!}} Last Login (hidden)
{{!}}-
{{!}}-
{{!}}Responsible Unit {{!!}} Responsible Unit
{{!}}RTTicketId        {{!!}} Target-ID (hidden)
{{!}}-
{{!}}-
{{!}}Request-ID {{!!}} Origin ID
{{!}}Origin SG (hidden) {{!!}} Origin SG (hidden)
{{!}}-
{{!}}-
{{!}}Short Description  {{!!}} Short description
{{!}}RTTicketId         {{!!}} Origin-ID (hidden)
{{!}}-
{{!}}-
{{!}}Status         {{!!}} Status
{{!}}Description {{!!}} Public Diary
{{!}}-
{{!}}-
{{!}}Ticket Type        {{!!}} Ticket type
{{!}}GGUSTicketID {{!!}} Request-ID
{{!}}-
{{!}}-
{{!}}Type Of Problem {{!!}} Type of problem
{{!}}ShortDescription  {{!!}} Short Description
{{!}}-
{{!}}-
{{!}}VO Specific {{!!}} Expermiment Specific
{{!}}GGUSTicketStatus {{!!}} Status
{{!}}}
{{!}}}
|attachments=n.a.
|attachments=n.a.
|Comments=In relation to how the supporters manages to contact the user, here at IBERGRID the supporter have the option "send email to user", in this case an email is sent to the user (and only in this case), and the message is included in the History field. Later is updated at GGUS. The email is obtained from GGUS with the field E-mail. As I see with an email with every update, two emails will be sent to the user once the supporters sent an email to the user from the local helpdesk. Here, we can just forget about the process of sending an email since GGUS will send it. In that case the local helpdesk would only update the message to GGUS and the email with the message would be send by GGUS.
|Comments=none
}}
-->
}}  
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 16:25, 17 September 2018

{{GGUS-Interfaces Decommissioned }}

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