Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "GGUS:NGI HU FAQ"

From EGIWiki
Jump to navigation Jump to search
Line 7: Line 7:
|responsible=NGI_HU ROD team
|responsible=NGI_HU ROD team
|assigned by=NGI_HU ROD team
|assigned by=NGI_HU ROD team
|solved by=NGI_HU ROD team will reassign it to the competent site administrator
|solved by=NGI_HU ROD team solve the problems or they will reassign it to the competent site administrator if needed
|documentation=Technical documentation for sites will be made available for administrators on https://www.mgkk.hu/ngi_hu/internal internal pages, public information is available on http://www.mgkk.hu/ngi_hu pages with a lot of info for users.
|documentation=Technical documentation for sites will be made available for administrators on https://www.mgkk.hu/ngi_hu/internal internal pages, public information is available on http://www.mgkk.hu/ngi_hu pages with a lot of info for users.
|sortname=Ngi HU  
|sortname=Ngi HU  

Revision as of 09:29, 5 May 2011

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR NGI_HU SUPPORT UNIT

Responsible Unit
NGI_HU
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the NGI_HU Support?

The aim of NGI_HU support unit is to deal with all kinds of issues related to operations of grid sites in Hungary. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Hungary should be addressed to NGI_HU support unit.

For which components does NGI_HU provide support?

We support users and site administrators for all components and services deployed in NGI_HU

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to NGI_HU Support?

NGI_HU ROD team

Are tickets typically solved in NGI_HU Support or reassigned elsewhere?

NGI_HU ROD team solve the problems or they will reassign it to the competent site administrator if needed

Who is responsible for NGI_HU Support?

NGI_HU ROD team

What documentation is available on NGI_HU Support?

Technical documentation for sites will be made available for administrators on https://www.mgkk.hu/ngi_hu/internal internal pages, public information is available on http://www.mgkk.hu/ngi_hu pages with a lot of info for users.

What is the usual "Type of Issue" for the tickets of NGI_HU?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the NGI_HU team.

Search