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GGUS:NGI HR FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_HR SUPPORT UNIT
- Responsible Unit
- NGI_HR
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_HR Support?
The aim of NGI_HR support unit is to deal with all kind of issues related to operations of grid sites in which are part of Croatian NGI (CRO NGI). The operational tickets raised by monitoring systems as well as users' tickets related to site operations should be addressed to NGI_HR support unit.
For which components does NGI_HR provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_HR Support?
unknown
Are tickets typically solved in NGI_HR Support or reassigned elsewhere?
unknown
Who is responsible for NGI_HR Support?
unknown
What documentation is available on NGI_HR Support?
Technical documentation for sites and users will be made available for administrators on http://wiki.cro-ngi.hr/en/ pages.
What is the usual "Type of Issue" for the tickets of NGI_HR?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_HR team.
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