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Difference between revisions of "GGUS:NGI HR FAQ"
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|components=For which components do you provide support? | |components=For which components do you provide support? | ||
|responsible=The person responsible for NGI support is | We support sites in Croatian NGI. | ||
|responsible=The person responsible for NGI support is | |||
The CRO NGI operational team is responsible for handling NGI_HR tickets. | |||
|assigned by=Who will assign tickets to UNIT? | |assigned by=Who will assign tickets to UNIT? | ||
Tickets can be created in GGUS and assigned to NGI_HR which should generate notifications to the mailing list. | |||
Alternatively users can send tickets directly to mailing list. Operational team will create GGUS ticket if needed. | |||
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? | ||
Tickets are typically solved in UNIT. | |||
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Revision as of 14:24, 5 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_HR SUPPORT UNIT
- Responsible Unit
- NGI_HR
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_HR Support?
The aim of NGI_HR support unit is to deal with all kind of issues related to operations of grid sites in which are part of Croatian NGI (CRO NGI). The operational tickets raised by monitoring systems as well as users' tickets related to site operations should be addressed to NGI_HR support unit.
For which components does NGI_HR provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_HR Support?
unknown
Are tickets typically solved in NGI_HR Support or reassigned elsewhere?
unknown
Who is responsible for NGI_HR Support?
unknown
What documentation is available on NGI_HR Support?
Technical documentation for sites and users will be made available for administrators on http://wiki.cro-ngi.hr/en/ pages.
What is the usual "Type of Issue" for the tickets of NGI_HR?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_HR team.
Search
- Please use this link to search inside the GGUS FAQ