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GGUS:NGI GRNET Interface FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and NGI_GRNET Ticketing System

Reference link

https://rt.hellasgrid.gr

Technical details

Name of the Tool
RT
Programming language
Pearl
Redundancy
No
Help, Documentation, Example code
http://wiki.hellasgrid.gr/wiki/bin/view/HellasGrid/GOC/GGUSAndHellasGridRTSystemsIntegration

Data transfer from GGUS to NGI_GRNET ticketing system

For transferring data from the GGUS system to the NGI_GRNET ticketing system GGUS uses the web services provided by the NGI_GRNET ticketing system. Available operations are:

  • create_ticket for creating a new ticket in NGI_GRNET ticketing system,
  • add_attachment for adding an attachment file to an existing ticket and
  • edit_ticket for updating an existing ticket in NGI_GRNET ticketing system.

Field mapping create from GGUS to NGI_GRNET

GGUS system NGI_GRNET ticketing system
Attachment Data atch_ata
Attachment Name atch_name
Description content
Subject subject
E-Mail requestor
Notified Site affected_site
Priority priority
Request-ID ggus_id
Last Login (hidden) s-gensym5
Target ID (hidden) s-gensym3

Field mapping modify from GGUS to NGI_GRNET

GGUS system NGI_GRNET ticketing system
Attachment Data atch_ata
Attachment Name atch_name
Detailed Solution content
Last Modifier requestor
Last Login (hidden) s-gensym5
Priority priority
Public Diary content
Internal Diary content
Request-ID ggus_id
Status status

Data transfer from NGI_GRNET ticketing system to GGUS

For transferring data from the NGI_GRNET ticketing system to GGUS the NGI_GRNET ticketing system uses the web services provided by GGUS. Available operations are:

  • OpCreate for creating a new ticket in GGUS system,
  • TicketModify for updating an existing ticket,
  • TicketGet for reading values of an existing ticket and
  • AddAttachment for adding attachment files to an existing GGUS ticket.

Field mapping create from NGI_GRNET to GGUS

unknown

Field mapping modify from NGI_GRNET to GGUS

unknown

Attachments

Attachments are synchronized between GGUS and NGI_GRNET ticketing system using web service operations. The available operation is:

  • AddAttachment

Comments

For using the web services provided by the Greek RT system the IP address of the host using these web services needs to be registered.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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