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GGUS:NGI GRNET FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR NGI_GRNET SUPPORT UNIT
- Responsible Unit
- NGI_GRNET
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_GRNET Support?
The aim of GRNET support unit is to deal with all kind of issues related to operations of grid sites in Greece. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Greece should be addressed to GRNET support unit.
For which components does NGI_GRNET provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to NGI_GRNET Support?
unknown
Are tickets typically solved in NGI_GRNET Support or reassigned elsewhere?
unknown
Who is responsible for NGI_GRNET Support?
unknown
What documentation is available on NGI_GRNET Support?
All information is available at http://www.hellasgrid.gr/ and http://wiki.hellasgrid.gr/
What is the usual "Type of Issue" for the tickets of NGI_GRNET?
Other
Comments
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What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_GRNET team.
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