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GGUS:NGI FRANCE Interface FAQ/OTRS

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This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and NGI_FRANCE Ticketing System

Reference link

Technical details

Name of the Tool
OTRS
Programming language
Redundancy
No
Help, Documentation, Example code

Data transfer from GGUS to NGI_FRANCE ticketing system

GGUS is using SOAP calls for creating and modifying tickets in OTRS system. Used operations are:

  • TicketCreateNumber and
  • TicketCreate for creating a new ticket,
  • ArticleSend for adding comments,
  • TicketTitleUpdate for updating the ticket subject,
  • StateSet for updating the status and
  • PrioritySet for changing the ticket priority.

Field mapping create from GGUS to NGI_FRANCE

unknown

Field mapping modify from GGUS to NGI_FRANCE

unknown

Data transfer from NGI_FRANCE ticketing system to GGUS

Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. Available operations are of GGUS system are:

  • OpCreate for creating a new ticket in GGUS system,
  • TicketModifyfor updating an existing ticket and
  • TicketGet for reading values of an existing ticket.

Field mapping create from NGI_FRANCE to GGUS

unknown

Field mapping modify from NGI_FRANCE to GGUS

unknown

Attachments

Attachments are not synchronized.

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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