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GGUS:NGI FRANCE Interface FAQ/OTRS
This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_FRANCE Ticketing System
Reference link
http://cctools.in2p3.fr/usersupport/
Technical details
- Name of the Tool
- XHelp
- Programming language
- PHP
- Redundancy
- No
- Help, Documentation, Example code
- http://cctools.in2p3.fr/usersupport/
Data transfer from GGUS to NGI_FRANCE ticketing system
GGUS is sending mails in XML format to the FR help desk system. These XML mails are parsed automatically and added to the related ticket in the NGI_FRANCE help desk system.
Field mapping create from GGUS to NGI_FRANCE
unknown
Field mapping modify from GGUS to NGI_FRANCE
unknown
Data transfer from NGI_FRANCE ticketing system to GGUS
Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. Available operations are of GGUS system are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModifyfor updating an existing ticket and
- TicketGet for reading values of an existing ticket.
Field mapping create from NGI_FRANCE to GGUS
unknown
Field mapping modify from NGI_FRANCE to GGUS
unknown
Attachments
Attachments are not synchronized.
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ