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Difference between revisions of "GGUS:NGI FRANCE Interface FAQ/OTRS"

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{{!}}Public Diary {{!!}} Body
{{!}}Public Diary {{!!}} Body
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{{!}}                 {{!!}} Customer ID
{{!}}"integer value"    {{!!}} Customer ID
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{{!}}Status         {{!!}} State
{{!}}Status         {{!!}} State
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{{!}}GGUS               {{!!}} Customer User
{{!}}"GGUS"            {{!!}} Customer User
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{{!}}unlock    {{!!}} Lock
{{!}}"unlock"     {{!!}} Lock
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{{!}}GGUS      {{!!}} Queue
{{!}}"GGUS"       {{!!}} Queue
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{{!}}Target ID    {{!!}} Ticket ID
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{{!}}Incident ID      {{!!}} Ticket Number
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{{!}}Subject    {{!!}} Title
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{{!}}"integer value"  {{!!}} User ID
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Revision as of 09:26, 24 January 2012

This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ

GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ for the Interface between GGUS and NGI_FRANCE Ticketing System

Reference link

Technical details

Name of the Tool
OTRS
Programming language
Redundancy
No
Help, Documentation, Example code

Data transfer from GGUS to NGI_FRANCE ticketing system

GGUS is using SOAP calls for creating and modifying tickets in OTRS system. Used operations are:

  • TicketCreateNumber and
  • TicketCreate for creating a new ticket,
  • ArticleSend for adding comments,
  • TicketTitleUpdate for updating the ticket subject,
  • StateSet for updating the status and
  • PrioritySet for changing the ticket priority.

Field mapping create from GGUS to NGI_FRANCE

unknown

Field mapping modify from GGUS to NGI_FRANCE

unknown

Data transfer from NGI_FRANCE ticketing system to GGUS

Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. Available operations are of GGUS system are:

  • OpCreate for creating a new ticket in GGUS system,
  • TicketModifyfor updating an existing ticket and
  • TicketGet for reading values of an existing ticket.

Field mapping create from NGI_FRANCE to GGUS

unknown

Field mapping modify from NGI_FRANCE to GGUS

unknown

Attachments

Attachments are not synchronized.

Comments

n.a.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket 

indicating that it should be directed at the GGUS team.

Search



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