Difference between revisions of "GGUS:NGI FRANCE Interface FAQ/OTRS"
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|tech-redundancy=No | |tech-redundancy=No | ||
|tech-docu-link= | |tech-docu-link= | ||
|transfer-from-ggus=GGUS is using SOAP calls for creating and modifying tickets in OTRS system. | |transfer-from-ggus=GGUS is using SOAP calls for creating and modifying tickets in OTRS system. Used operations are: | ||
* TicketCreateNumber and | * TicketCreateNumber and | ||
* TicketCreate for creating a new ticket, | * TicketCreate for creating a new ticket, | ||
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! GGUS system {{!!}} NGI_FRANCE ticketing system | ! GGUS system {{!!}} NGI_FRANCE ticketing system | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}"note-external", "note-internal"{{!!}} Article Type | ||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} | {{!}}Description {{!!}} Body | ||
{{!}}- | {{!}}- | ||
{{!}}Detailed Solution {{!!}} | {{!}}Detailed Solution {{!!}} Body | ||
{{!}}- | {{!}}- | ||
{{!}}Internal Diary {{!!}} | {{!}}Internal Diary {{!!}} Body | ||
{{!}}- | {{!}}- | ||
{{!}}Priority {{!!}} | {{!}}Priority {{!!}} Priority | ||
{{!}}- | {{!}}- | ||
{{!}}Public Diary {{!!}} | {{!}}Public Diary {{!!}} Body | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}} {{!!}} Customer ID | ||
{{!}}- | {{!}}- | ||
{{!}}Status {{!!}} | {{!}}Status {{!!}} State | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}GGUS {{!!}} Customer User | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}unlock {{!!}} Lock | ||
{{!}}- | {{!}}- | ||
{{!}} | {{!}}GGUS {{!!}} Queue | ||
{{!}}} | {{!}}} | ||
|attachments=Attachments are not synchronized. | |attachments=Attachments are not synchronized. |
Revision as of 08:23, 24 January 2012
This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_FRANCE Ticketing System
Reference link
Technical details
- Name of the Tool
- OTRS
- Programming language
- Redundancy
- No
- Help, Documentation, Example code
Data transfer from GGUS to NGI_FRANCE ticketing system
GGUS is using SOAP calls for creating and modifying tickets in OTRS system. Used operations are:
- TicketCreateNumber and
- TicketCreate for creating a new ticket,
- ArticleSend for adding comments,
- TicketTitleUpdate for updating the ticket subject,
- StateSet for updating the status and
- PrioritySet for changing the ticket priority.
Field mapping create from GGUS to NGI_FRANCE
unknown
Field mapping modify from GGUS to NGI_FRANCE
unknown
Data transfer from NGI_FRANCE ticketing system to GGUS
Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. Available operations are of GGUS system are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModifyfor updating an existing ticket and
- TicketGet for reading values of an existing ticket.
Field mapping create from NGI_FRANCE to GGUS
unknown
Field mapping modify from NGI_FRANCE to GGUS
unknown
Attachments
Attachments are not synchronized.
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ