Difference between revisions of "GGUS:NGI FRANCE Interface FAQ/OTRS"
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(Created page with 'This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ {{GGUS-Interfaces |Unit=NGI_FRANCE |Updated=2011-10-11 |link=http://cctools.in2p3.fr/usersup…') |
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{{GGUS-Interfaces | {{GGUS-Interfaces | ||
|Unit=NGI_FRANCE | |Unit=NGI_FRANCE | ||
|Updated= | |Updated=2012-01-23 | ||
|link= | |link= | ||
|tech-name-of-tool= | |tech-name-of-tool=OTRS | ||
|tech-prog-lang= | |tech-prog-lang= | ||
|tech-redundancy=No | |tech-redundancy=No | ||
|tech-docu-link= | |tech-docu-link= | ||
|transfer-from-ggus=GGUS is | |transfer-from-ggus=GGUS is using SOAP calls for creating and modifying tickets in OTRS system. User operations are: | ||
* TicketCreateNumber and | |||
* TicketCreate for creating a new ticket, | |||
* ArticleSend for adding comments, | |||
* TicketTitleUpdate for updating the ticket subject, | |||
* StateSet for updating the status and | |||
* PrioritySet for changing the ticket priority. | |||
|transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. | |transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. | ||
Available operations are of GGUS system are: | Available operations are of GGUS system are: |
Revision as of 15:24, 23 January 2012
This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_FRANCE Ticketing System
Reference link
Technical details
- Name of the Tool
- OTRS
- Programming language
- Redundancy
- No
- Help, Documentation, Example code
Data transfer from GGUS to NGI_FRANCE ticketing system
GGUS is using SOAP calls for creating and modifying tickets in OTRS system. User operations are:
- TicketCreateNumber and
- TicketCreate for creating a new ticket,
- ArticleSend for adding comments,
- TicketTitleUpdate for updating the ticket subject,
- StateSet for updating the status and
- PrioritySet for changing the ticket priority.
Field mapping create from GGUS to NGI_FRANCE
unknown
Field mapping modify from GGUS to NGI_FRANCE
unknown
Data transfer from NGI_FRANCE ticketing system to GGUS
Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. Available operations are of GGUS system are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModifyfor updating an existing ticket and
- TicketGet for reading values of an existing ticket.
Field mapping create from NGI_FRANCE to GGUS
unknown
Field mapping modify from NGI_FRANCE to GGUS
unknown
Attachments
Attachments are not synchronized.
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ