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Difference between revisions of "GGUS:NGI FRANCE Interface FAQ/OTRS"

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(Created page with 'This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ {{GGUS-Interfaces |Unit=NGI_FRANCE |Updated=2011-10-11 |link=http://cctools.in2p3.fr/usersup…')
 
(Replaced content with "This page was moved to GGUS:NGI_FRANCE_Interface_FAQ <!-- not used |more= -->")
 
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This page is currently work in progress. Please see [[GGUS:NGI_FRANCE_Interface_FAQ]]
This page was moved to [[GGUS:NGI_FRANCE_Interface_FAQ]]
{{GGUS-Interfaces
|Unit=NGI_FRANCE
|Updated=2011-10-11
|link=http://cctools.in2p3.fr/usersupport/
|tech-name-of-tool=XHelp
|tech-prog-lang=PHP
|tech-redundancy=No
|tech-docu-link=http://cctools.in2p3.fr/usersupport/
|transfer-from-ggus=GGUS is sending mails in XML format to the FR help desk system. These XML mails are parsed automatically and added to the related ticket in the NGI_FRANCE help desk system.
|transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services..
Available operations are of GGUS system are:
* OpCreate for creating a new ticket in GGUS system,
* TicketModifyfor updating an existing ticket and
* TicketGet for reading values of an existing ticket.
|field-mapping={{{!}}border="1"
!      GGUS system {{!!}} NGI_FRANCE ticketing system
{{!}}-
{{!}}Affected VO {{!!}} ggusexperiment
{{!}}-
{{!}}Description {{!!}} description
{{!}}-
{{!}}Detailed Solution {{!!}} response
{{!}}-
{{!}}Internal Diary {{!!}} Response
{{!}}-
{{!}}Priority         {{!!}} priority
{{!}}-
{{!}}Public Diary {{!!}} response
{{!}}-
{{!}}Responsible Unit {{!!}} ggusrespunit
{{!}}-
{{!}}Status         {{!!}} status
{{!}}-
{{!}}Submitter          {{!!}} ggusmail
{{!}}-
{{!}}Type Of Problem {{!!}} ggusproblem
{{!}}-
{{!}}VO Specific {{!!}} ggusspecific
{{!}}}
|attachments=Attachments are not synchronized.
|Comments=n.a.
}}
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 12:17, 21 January 2013

This page was moved to GGUS:NGI_FRANCE_Interface_FAQ

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