Difference between revisions of "GGUS:NGI FRANCE Interface FAQ/OTRS"
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* StateSet for updating the status and | * StateSet for updating the status and | ||
* PrioritySet for changing the ticket priority. | * PrioritySet for changing the ticket priority. | ||
<br> For accessing the OTRS web services the IP of the GGUS server must be registered in OTRS. | |||
|transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. | |transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. | ||
Available operations are of GGUS system are: | Available operations are of GGUS system are: |
Revision as of 16:29, 10 May 2012
This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_FRANCE Ticketing System
Reference link
Technical details
- Name of the Tool
- OTRS
- Programming language
- Perl
- Redundancy
- Yes (via Apache and MySQL clustering)
- Help, Documentation, Example code
- http://doc.otrs.org/3.1/en/html/
Data transfer from GGUS to NGI_FRANCE ticketing system
GGUS is using SOAP calls for creating and modifying tickets in OTRS system. Used operations are:
- TicketCreateNumber and
- TicketCreate for creating a new ticket,
- ArticleSend for adding comments,
- TicketTitleUpdate for updating the ticket subject,
- StateSet for updating the status and
- PrioritySet for changing the ticket priority.
For accessing the OTRS web services the IP of the GGUS server must be registered in OTRS.
Field mapping create from GGUS to NGI_FRANCE
unknown
Field mapping modify from GGUS to NGI_FRANCE
unknown
Data transfer from NGI_FRANCE ticketing system to GGUS
Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. Available operations are of GGUS system are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket and
- TicketGet for reading values of an existing ticket.
Currently, GGUS ticket cannot be created in OTRS. Futhermore, attachements are not synchronized.
The functions used in the OTRS->GGUS sync are :
- GGUSChangePriority
- GGUSChangeStatus
- GGUSAddResponse
All this functions use the TicketModify SOAP operation.
Field mapping create from NGI_FRANCE to GGUS
unknown
Field mapping modify from NGI_FRANCE to GGUS
unknown
Attachments
Attachments are not synchronized.
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ