Difference between revisions of "GGUS:NGI FRANCE Interface FAQ/OTRS"
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|link= | |link= | ||
|tech-name-of-tool=OTRS | |tech-name-of-tool=OTRS | ||
|tech-prog-lang= | |tech-prog-lang=Perl | ||
|tech-redundancy= | |tech-redundancy=Yes (via Apache and MySQL clustering) | ||
|tech-docu-link= | |tech-docu-link=http://doc.otrs.org/3.1/en/html/ | ||
|transfer-from-ggus=GGUS is using SOAP calls for creating and modifying tickets in OTRS system. Used operations are: | |transfer-from-ggus=GGUS is using SOAP calls for creating and modifying tickets in OTRS system. Used operations are: | ||
* TicketCreateNumber and | * TicketCreateNumber and | ||
Line 18: | Line 18: | ||
Available operations are of GGUS system are: | Available operations are of GGUS system are: | ||
* OpCreate for creating a new ticket in GGUS system, | * OpCreate for creating a new ticket in GGUS system, | ||
* | * TicketModify for updating an existing ticket and | ||
* TicketGet for reading values of an existing ticket. | * TicketGet for reading values of an existing ticket. | ||
Currently, GGUS ticket cannot be created in OTRS. Futhermore, attachements are not synchronized. | |||
The functions used in the OTRS->GGUS sync are : | |||
* GGUSChangePriority | |||
* GGUSChangeStatus | |||
* GGUSAddResponse | |||
All this functions use the TicketModify SOAP operation. | |||
|field-mapping={{{!}}border="1" | |field-mapping={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_FRANCE ticketing system | ! GGUS system {{!!}} NGI_FRANCE ticketing system |
Revision as of 10:37, 10 May 2012
This page is currently work in progress. Please see GGUS:NGI_FRANCE_Interface_FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_FRANCE Ticketing System
Reference link
Technical details
- Name of the Tool
- OTRS
- Programming language
- Perl
- Redundancy
- Yes (via Apache and MySQL clustering)
- Help, Documentation, Example code
- http://doc.otrs.org/3.1/en/html/
Data transfer from GGUS to NGI_FRANCE ticketing system
GGUS is using SOAP calls for creating and modifying tickets in OTRS system. Used operations are:
- TicketCreateNumber and
- TicketCreate for creating a new ticket,
- ArticleSend for adding comments,
- TicketTitleUpdate for updating the ticket subject,
- StateSet for updating the status and
- PrioritySet for changing the ticket priority.
Field mapping create from GGUS to NGI_FRANCE
unknown
Field mapping modify from GGUS to NGI_FRANCE
unknown
Data transfer from NGI_FRANCE ticketing system to GGUS
Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. Available operations are of GGUS system are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket and
- TicketGet for reading values of an existing ticket.
Currently, GGUS ticket cannot be created in OTRS. Futhermore, attachements are not synchronized.
The functions used in the OTRS->GGUS sync are :
- GGUSChangePriority
- GGUSChangeStatus
- GGUSAddResponse
All this functions use the TicketModify SOAP operation.
Field mapping create from NGI_FRANCE to GGUS
unknown
Field mapping modify from NGI_FRANCE to GGUS
unknown
Attachments
Attachments are not synchronized.
Comments
n.a.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ