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Difference between revisions of "GGUS:NGI FRANCE Interface FAQ"

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<!--
{{GGUS-Interfaces
{{GGUS-Interfaces
|Unit=NGI_FRANCE
|Unit=NGI_FRANCE
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!    GGUS system {{!!}} NGI_FRANCE system
!    GGUS system {{!!}} NGI_FRANCE system
{{!}}-
{{!}}-
{{!}}Target-ID         {{!!}}  
{{!}}Subject            {{!!}} Subject
{{!}}-
{{!}}Solution      {{!!}} Body
{{!}}-
{{!}}Target-ID (hidden)  {{!!}} Ticketnumber
{{!}}-
{{!}}Incident-ID (hidden){{!!}} TicketID
{{!}}-
{{!}}Status              {{!!}} State
{{!}}-
{{!}}Priority            {{!!}} Priority
{{!}}-
{{!}}Ticket Type        {{!!}} GGUSTicketType
{{!}}-
{{!}}-
{{!}}Status            {{!!}}  
{{!}}Ticket Category    {{!!}} GGUSTicketCategory
{{!}}-
{{!}}-
{{!}}Short Description  {{!!}}  
{{!}}Notified Site      {{!!}} GGUSSite
{{!}}-
{{!}}-
{{!}}Internal Diary {{!!}}  
{{!}}Affected VO        {{!!}} GGUSVO
{{!}}-
{{!}}-
{{!}}Public Diary {{!!}}  
{{!}}VO Specific        {{!!}} GGUSVOSpecific
{{!}}-
{{!}}-
{{!}}Detailed Solution  {{!!}}  
{{!}}Responsible Unit    {{!!}} GGUSResponsibleUnit
{{!}}-
{{!}}-
{{!}}Last Modifier      {{!!}}  
{{!}}Type Of Problem    {{!!}} GGUSTypeOfProblem
{{!}}-
{{!}}-
{{!}}Temp Value (hidden){{!!}}  
{{!}}Public Diary        {{!!}} Body
{{!}}-
{{!}}Internal Diary      {{!!}} Body
{{!}}}
{{!}}}
<br> For accessing the OTRS web services the IP of the GGUS server must be registered in OTRS.
<br> For accessing the OTRS web services the IP of the GGUS server must be registered in OTRS.
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* TicketGet for reading values of an existing ticket.
* TicketGet for reading values of an existing ticket.


<!-- Currently, GGUS ticket cannot be created in OTRS. Futhermore, attachements are not synchronized. -->
 


The functions used in the OTRS->GGUS sync are :
The functions used in the OTRS->GGUS sync are :
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|Comments=n.a.
|Comments=n.a.
}}
}}
-->
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 16:39, 12 February 2019


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