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Difference between revisions of "GGUS:NGI FRANCE Interface FAQ"

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<!--
{{GGUS-Interfaces
{{GGUS-Interfaces
|Unit=NGI_FRANCE
|Unit=NGI_FRANCE
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* StateSet for updating the status and
* StateSet for updating the status and
* PrioritySet for changing the ticket priority.
* PrioritySet for changing the ticket priority.
|field-mapping create from GGUS to Unit={{{!}}border="1"
!    GGUS system {{!!}} NGI_FRANCE system
{{!}}-
{{!}}Request-ID          {{!!}} GGUSId
{{!}}-
{{!}}Subject            {{!!}} Subject
{{!}}-
{{!}}Description {{!!}} Body
{{!}}-
{{!}}E-Mail         {{!!}} Customer Email
{{!}}-
{{!}}Target-ID (hidden)  {{!!}} Ticketnumber
{{!}}-
{{!}}Incident-ID (hidden){{!!}} TicketID
{{!}}-
{{!}}Status              {{!!}} State
{{!}}-
{{!}}Priority            {{!!}} Priority
{{!}}-
{{!}}Ticket Type        {{!!}} GGUSTicketType
{{!}}-
{{!}}Ticket Category    {{!!}} GGUSTicketCategory
{{!}}-
{{!}}Notified Site      {{!!}} GGUSSite
{{!}}-
{{!}}Affected VO        {{!!}} GGUSVO
{{!}}-
{{!}}VO Specific        {{!!}} GGUSVOSpecific
{{!}}-
{{!}}Responsible Unit    {{!!}} GGUSResponsibleUnit
{{!}}-
{{!}}Type Of Problem    {{!!}} GGUSTypeOfProblem
{{!}}-
{{!}}Public Diary        {{!!}} Body
{{!}}-
{{!}}Internal Diary      {{!!}} Body
{{!}}}
|field-mapping modify from GGUS to Unit={{{!}}border="1"
!    GGUS system {{!!}} NGI_FRANCE system
{{!}}-
{{!}}Subject            {{!!}} Subject
{{!}}-
{{!}}Solution      {{!!}} Body
{{!}}-
{{!}}Target-ID (hidden)  {{!!}} Ticketnumber
{{!}}-
{{!}}Incident-ID (hidden){{!!}} TicketID
{{!}}-
{{!}}Status              {{!!}} State
{{!}}-
{{!}}Priority            {{!!}} Priority
{{!}}-
{{!}}Ticket Type        {{!!}} GGUSTicketType
{{!}}-
{{!}}Ticket Category    {{!!}} GGUSTicketCategory
{{!}}-
{{!}}Notified Site      {{!!}} GGUSSite
{{!}}-
{{!}}Affected VO        {{!!}} GGUSVO
{{!}}-
{{!}}VO Specific        {{!!}} GGUSVOSpecific
{{!}}-
{{!}}Responsible Unit    {{!!}} GGUSResponsibleUnit
{{!}}-
{{!}}Type Of Problem    {{!!}} GGUSTypeOfProblem
{{!}}-
{{!}}Public Diary        {{!!}} Body
{{!}}-
{{!}}Internal Diary      {{!!}} Body
{{!}}}
<br> For accessing the OTRS web services the IP of the GGUS server must be registered in OTRS.
<br> For accessing the OTRS web services the IP of the GGUS server must be registered in OTRS.
|transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services..  
|transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services..  
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* TicketGet for reading values of an existing ticket.
* TicketGet for reading values of an existing ticket.


<!-- Currently, GGUS ticket cannot be created in OTRS. Futhermore, attachements are not synchronized. -->
 


The functions used in the OTRS->GGUS sync are :
The functions used in the OTRS->GGUS sync are :
Line 30: Line 101:
All this functions use the TicketModify SOAP operation.
All this functions use the TicketModify SOAP operation.


|field-mapping={{{!}}border="1"
|field-mapping create from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} NGI_FRANCE ticketing system
!      GGUS system {{!!}} NGI_FRANCE ticketing system
{{!}}-
{{!}}-
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{{!}}"integer value"  {{!!}} User ID
{{!}}"integer value"  {{!!}} User ID
{{!}}}
{{!}}}
|field-mapping modify from Unit to GGUS={{{!}}border="1"
!      GGUS system {{!!}} NGI_FRANCE ticketing system
{{!}}-
{{!}}"email-external", "email-internal"{{!!}} Article Type
{{!}}-
{{!}}Description {{!!}} Body
{{!}}-
{{!}}Detailed Solution {{!!}} Body
{{!}}-
{{!}}Internal Diary {{!!}} Body
{{!}}-
{{!}}Priority         {{!!}} Priority
{{!}}-
{{!}}Public Diary {{!!}} Body
{{!}}-
{{!}}"GGUS"            {{!!}} Customer ID
{{!}}-
{{!}}Status         {{!!}} State
{{!}}-
{{!}}"GGUS"            {{!!}} Customer User
{{!}}-
{{!}}"unlock"    {{!!}} Lock
{{!}}-
{{!}}"GGUS"      {{!!}} Queue
{{!}}-
{{!}}Target ID    {{!!}} Ticket ID
{{!}}-
{{!}}Incident ID      {{!!}} Ticket Number
{{!}}-
{{!}}Subject    {{!!}} Title
{{!}}-
{{!}}"integer value"  {{!!}} User ID
{{!}}}
* Status value mapping
* Status value mapping
{{{!}}border="1"
{{{!}}border="1"
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|Comments=n.a.
|Comments=n.a.
}}
}}
-->
<!-- not used |more= -->
<!-- not used |more= -->

Latest revision as of 15:39, 12 February 2019