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GGUS:NGI DE Interface FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_DE Ticketing System
Reference link
Technical details
- Name of the Tool
- BMC Remedy
- Programming language
- -
- Redundancy
- Yes
- Help, Documentation, Example code
- https://helpdesk.ngi-de.eu/
Data transfer from GGUS to NGI_DE ticketing system
unknown
Field mapping create from GGUS to NGI_DE
unknown
Field mapping modify from GGUS to NGI_DE
unknown
Data transfer from NGI_DE ticketing system to GGUS
unknown
Field mapping create from NGI_DE to GGUS
unknown
Field mapping modify from NGI_DE to GGUS
unknown
Attachments
Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow.
Comments
What if I have questions which are not dealt with by this FAQ?
Search
- Please use this link to search inside the GGUS FAQ
| GGUS system | NGI_DE ticketing system |
|---|---|
| Affected Site | Affected Site |
| Attachment Data | Attachment Data |
| Attachment Name | Attachment Name |
| Date/Time Of Problem | Date/Time Of Problem |
| Diary Of Steps | Public Diary |
| Description | Description |
| Detailed Solution | Detailed Solution |
| Internal Diary | Internal Diary |
| Last Login | Last Login |
| Last Modifier | Last Modifier |
| Priority | Priority |
| Public Diary | Public Diary |
| Responsible Unit | Responsible Unit |
| Request-ID | Request-ID |
| Short Description | Short Description |
| Short Solution | Short Solution |
| Status | Status |
| Type Of Problem | Type Of Problem |